Insights derived from analyzing customer data using artificial intelligence (AI). An example of these insights is AI-powered predictive engagement, which identifies customers’ behavior patterns to predict the segments they fit into and the outcomes that will occur. Those predictions can drive automated offers and more personalized conversations that increase satisfaction and strengthen loyalty.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
