Experience orchestration

Experience orchestration enables you to coordinate technology based on the experience you want your customers to have across all channels of engagement. Businesses use it to build deeper, more loyal relationships as part of a guided process for consistent service. It also helps derive valuable context for the business. It works by using automation to create real-time insight about customer interactions. You can use this for proactive decision-making, taking action when it will be most impactful and appropriate.

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Experience orchestration

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