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Experience orchestration

Experience orchestration enables you to coordinate technology based on the experience you want your customers to have across all channels of engagement. Businesses use it to build deeper, more loyal relationships as part of a guided process for consistent service. It also helps derive valuable context for the business. It works by using automation to create  real-time insight about customer interactions. You can use this for proactive decision-making, taking action when it will be most impactful and appropriate.