Composability is a system design principle in which a solution is composed of components that can be assembled in different combinations to address individual use cases. A composable experience platform enables the real-time assembly, combination and orchestration of individual customer and employee experience capabilities across building blocks that include:

  • Native product capabilities
  • Ready-made apps from marketplaces
  • Deep connections to your customer experience ecosystem
  • Development tools and resources

This modular approach empowers organizations to adapt and innovate to meet new challenges, which yields long-term technical agility and business resilience. This agility can help transform organizations into fluid environments where innovation and a customer-centric mindset thrive.