Composability

Composability is a system design principle in which a solution is composed of components that can be assembled in different combinations to address individual use cases. A composable experience platform enables the real-time assembly, combination and orchestration of individual customer and employee experience capabilities across building blocks that include:

Native product capabilities
Ready-made apps from marketplaces
Deep connections to your customer experience ecosystem
Development tools and resources

This modular approach empowers organizations to adapt and innovate to meet new challenges, which yields long-term technical agility and business resilience. This agility can help transform organizations into fluid environments where innovation and a customer-centric mindset thrive.

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Composability

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Capabilities