What Is Call Center Agent Software?

Q: Call center agent software

Call center agent software is any desktop or mobile application that enables call center agents to effectively manage customer interactions. Most call center agent software includes features such as an integrated dialer, recording capabilities and analytics. Advanced cloud-based applications have automation capabilities that route calls to the right agent or department. They also include chatbots, voicebots and other artificial intelligence (AI) tools.

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Call center agent software

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