AI-Powered Experience Orchestration
Prebuilt solutions
Genesys Cloud CX
Deliver personalized experiences at scale with a comprehensive contact center.
Genesys Cloud EX
Drive employee efficiency in your contact center and beyond with a WEM standalone solution.
AppFoundry® Marketplace
Extend the Genesys Cloud platform with pre‑integrated apps.
Open platform
Deliver end-to-end personalized experiences at scale
AI and automation
Realize value faster with purpose-built AI that’s easy to deploy, control and optimize.
Contact center software
Optimize with intelligent automation and embedded AI that delivers value from day one.
Digital customer engagement
Seamlessly connect on any channel with humans and AI-powered bots.
Customer journey management
Connect data silos to orchestrate and optimize end-to-end customer and employee experiences.
Workforce engagement management
Unlock employee potential with built-in AI that simplifies management and drives impact and retention.
Cloud architecture and open platform
Innovate continuously, scale globally and build any customer experience.
Trusted across industries
Banking
Build trust and loyalty with seamless banking experiences across channels — every time.
Healthcare
Create secure, connected patient experiences that transform their care at scale.
Retail
Personalize every shopping experience with scalable retail support your customers can count on.
Insurance
Keep up with policyholder demands across channels using an AI-powered technology platform.
Government
Deliver secure, trusted digital government services that exceed customer expectations.
More industries
Discover how companies across industries achieve their specific goals with Genesys.
Your company and Genesys
Discover how pioneering organizations are reshaping the landscape of customer experience.
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Redefine your success standards
Leading brands worldwide are making customer experience a competitive differentiator with Genesys.
Customer stories
Succeed and grow
Connect and engage
Spotlight
See how City of Clearwater improved answer rates to 98% and reduced abandoned calls to 3%
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Ascend to new heights with our partners
Genesys delivers an ecosystem of world-class partners and alliances that enable businesses to achieve their unique goals.
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Partner with Genesys
Partnership in action
Genesys received a 5-star award in the 2024 CRN Partner Program.
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Get the resources you need
Discover the latest research, reports and resources to orchestrate more connected experiences.
All resources
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Learn
Trending
Access our flagship research report for global insights into the future of CX.
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A great partner, a great place to work
Your company is in the experience business — even if you don't know it yet. Discover how an empathy-first approach is the key to lasting success with customers, employees, partners and more.
More about Genesys
Who we are
Why Genesys
Recent
The Forrester Wave™: Contact Center As A Service Platforms, Q2 2025 report
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Product tours
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Product demo
Watch the Genesys Cloud platform in action
Pricing and plans
Find the plan that’s right for your business
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Agent coaching
Coaching is used to give call center agents feedback as part of quality management and employee training. It can be part of regular performance assessments, or done in real time when needed during customer interactions.
Capability
Record every interaction across channels without losing data for Voice of the Customer (VoC) insights.
