Better Results
Achieve common business goals with best practices proven over thousands of customers
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Choose the contact center platform for rapid innovation — ideal for organizations of any industry or size.
We’re constantly innovating. See the latest customer and employee experience releases.
See how Genesys solutions meet and exceed modern security standards.
Add value and functionality fast through our AppFoundry Marketplace.
Make the platform your own using our APIs, SDKs and low-code or no-code tools.
Consult the experts and get the tools for seamless cloud-to-cloud migrations.
Smooth your move to the cloud with experience, expertise and a personalized plan.
Take your Genesys experience to the next level. See what’s possible.
Run your contact center with software that makes great customer experience easy.
Power your contact center with Genesys AI for personalized experiences at scale.
Craft a custom call center with apps and integrations.
Keep the (two-way) conversation going on your customers’ favorite messaging apps.
Give your customers 24/7 self-serve assistance with intelligent automation.
Build better bots with natural language understanding for smart self-service.
Make your website a conversation starter with live chat and solve issues in real time.
Attract, nurture and retain the best agents for your call center.
Power deeply connected experiences through the seamless, all-in-one contact center solution.
Deliver competitively superior customer experiences and digital transformation at any scale.
Unlock the powerful combination of your people and our software.
Choose a dedicated partner that works with you before, during and after your deployment.
Anticipate and meet the needs of your customers with our technology capabilities.
A community of continuous learning and innovation for customer experience professionals.
Create experiences rooted in empathy — to build trust and earn loyalty.
See how Genesys call center and customer experience solutions help businesses succeed.
Find the right Genesys partner or join our partner network. We’ll help you reach your goals, together.
Learn about Genesys and discover why we’re trusted by 11,000 companies worldwide.
Watch 20 videos from Virtual Xperience with tips and best practices for building trust and loyalty.
Learn how to serve customers where they are and guide them on more productive journeys.
Explore ways to engage and empower your team — because helping people is a great job.
Maximize your customer experience technology to reach your goals and delight customers.
Win and keep customers with a blended approach to sales, marketing and support.
Save the date for these upcoming Genesys events — virtual and in-person.
Gain insights from customers, employees, industry thought leaders and more.
Watch and listen your way to better customer experience and more connected moments.
Explore the features and functionality of Genesys Cloud in this self-guided tour.
As customer expectations rise and digital channels expand, your competitors can gain ground quickly if you can’t keep up with evolving demands and technologies. Partner with Genesys for advanced customer experience management technology that’s backed by proven best practices, ready-to-go use cases and comprehensive services for delivering seamless customer experiences and optimizing your resources. You’ll get the foundation for long-term success to generate revenue, engage employees and keep up with changes as trends emerge. Aligning with a partner with a history of success means you get the right answers along every step of your transformation journey.
Your customer experience journey is unique, but there are some common areas where most businesses have questions. If you’re thinking of a complete customer experience transformation, you might be considering a move away from a legacy system or a move to the cloud. You may want to raise your NPS and improve agent performance. And everybody wants to increase sales conversions. Now you can get tips and best practices, proven over the 25 years that Genesys has been focused on customer experience, for making a move more successful and achieving your goals.
Stay ahead of the competition with innovation that keeps your customers happy and lets you build new revenue streams. Team up with Genesys for an omnichannel foundation for long-term innovation—from the contact center, to the back office, to retail stores and business partners. Consider starting with Blended AI. It combines the power of the human touch with artificial intelligence, machine learning, bots, cognitive computing, and task and business process automation to meet the most demanding initiatives. Breaking down silos and connecting all interactions smooths the process of introducing new innovations.
Make sure your first steps are the right steps in your customer experience transformation. Genesys Services gives you valuable access to expertise that’s built on years of powering the best interactions around the world. Business consultants help you define your strategic vision, create an actionable roadmap and measure business outcomes that align with your overall business strategy. Professional training turns your team into authorities on customer experience. Use comprehensive services, including assessments, workshops, access to expert consultants, and more, to optimize your business and keep up with demand.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.
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