Make it easy for people to contact your business — when they want to and on the channel they prefer.
Automatic Call Distribution
Send customers to the right agents
Email
Include email in your customer journey
Chat
Solve customer issues, no phones required
Interactive Voice Response
Prompt callers to self-direct through the system
Social
Drive customer experience on new channels
Messaging / SMS
Connect with your customers in ways they want
Inbound Call Center
Deliver a seamless customer experience with every interaction
Outbound Call Center
Build customer relationships with proactive communications
Co-browse and Screen Share
See what your customer sees
Know who’s visiting your website and why. Then automatically direct them to the next best step.
Chatbots
Like live chat but with more automation
Voicebots
Talk to the bot — automation made natural
Customer Journey Management
Connect the dots to see the big picture
Craft a great call center culture. Use modern tools and technologies to engage teams and customers.
Forecasting
Make the right plans for your call center
Business Automation
Make the best choice at any given time
Improving Agent Performance
Engage your team for maximum success
Get a complete view of your call center activities. Let data inform decisions and drive customer experience.
Interaction Analytics Capabilities
Customer Experience Analytics
Four Reasons to Consider Interaction Recording
Connect business-critical systems or add new tools and functionality to your call center software.
AppFoundry
Find a quicker path to market with a feature-rich app marketplace portal.
Google Cloud Contact Center AI
Better customer experiences made easy with advanced technology from Genesys and Google.
Get the tools and technology you need for your contact center, customer experience and IT teams.
Take the first step in a successful contact center migration
Four ways voicebots elevate call center customer service
Customer service best practices
Make customer experience a priority. Use call center data to drive sales and marketing campaigns.
Drive Marketing and CX Convergence with Modern Technology Solutions
The Outbound Engagement Playbook
Increase website conversions with AI and machine learning
Reach out to customers at the right time. Follow the customer journey to increase conversions and sales.
Improve customer satisfaction, sales and workforce engagement with Genesys Blended AI
Drive more sales through your website
Ten most common misbeliefs about lead management
Genesys Cloud is the platform for rapid innovation — for organizations of any size, and any industry. It’s an API-first solution, with more than 10 years of testing, refinement, and proven scalability and security. Get access to new functionality. Including the latest innovations in AI-powered customer and employee journeys. Empower your business with the best and broadest customer and employee experience capabilities. Choose a single provider and technology platform with a multitenant, microservices-based architecture you can trust. It provides the scale, flexibility, security and agility you need. Power more connected, meaningful customer conversations through Genesys Cloud.
Easily keep up with Genesys innovations. We’re constantly working on new customer experience technology and capabilities for you. Our seasonal market launches showcase the best innovations twice each year.
The PureCloud platform offers incredibly fast internal adoption for small- to mid-market organizations, as well as a growing list of larger customers. With impressive functionality and a true cloud architecture that supports continuous improvements, the PureCloud software meets your needs now and wherever you want to go in the future.
Available both on-premises and in the cloud, the PureConnect™ platform is the omnichannel contact center solution for mid-market to large organizations. Simple to administer and built to integrate with your other systems, you can tailor this platform to meet your specific needs and unlock additional features with subscription licenses.
Deliver competitively superior experiences and digital transformation at any scale with the PureEngage™ omnichannel customer engagement suite for large-scale businesses. The PureEngage platform combines real-time contextual journeys, world-class intelligent routing and digital transformation. These capabilities make customer experience your competitive differentiator.
Improve your customer experience and contact center operations with these resources, including professional white papers, in-depth executive briefs and on-demand videos.
Research Report
Executive Brief
Article
Meet us and see our call center solutions in action at an upcoming Genesys event or industry tradeshow.
Upcoming Events
Genesys CX Tours
Webinars
Customer Webinar
11/20/2019
Podcasts
Take A Moment Series
See how Genesys call center and customer experience solutions help businesses succeed.
Check out the story
Gain insights from customers, employees, industry professionals and thought leaders.
The rise of artificial intelligence (AI) in the customer experience space was — and still is — raising new ethical questions...
The holiday season and the close of one year brings on thoughts of a new start in the year ahead. It’s a time to reflect on...
As a customer experience executive, you understand the value of data. Today, it’s gold — and essential to providing...
As a partner or independent consultant, you can count on Genesys for the technology, rewards and opportunities to grow your business. Customers can take advantage of a wide range of Genesys partners to move your project from planning to execution and beyond.
Reach new markets and grow your business as a partner
Partner Network
Maximize potential for your business and your customers
Independent Consultants
Give clients more efficient solutions and services
Apply best practices, skills and understanding to design, implement and sustain a successful strategy. Genesys Customer Success gives you access to expertise that’s built on years of experience powering the best interactions around the world.
Genesys Training
Choose from a variety of platform and role-specific learning paths
Learning Subscription
All-access pass to PureCloud training resources and certifications
Knowledge Network
Access a collection of resources, tools and expert advice
Definitions of contact center, call center and customer experience terms
Auto Dialer
Automatically dial customer telephone numbers
Back Office Optimization
Improve CX Across the Customer Lifecycle with Back Office Optimization from Genesys
Contact Center CRM
Provide a real-time, personalized customer experience across all channels
Datasheet
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