Executives need strategic KPIs to prove the business case for good customer service operations, while operational managers need to gather more comprehensive metrics in near real time to make the right decisions about the management of service requests and of their workforce.
Genesys analytics and reporting capabilities allows you to monitor a single view of all KPIs across digital and voice channels to measure your customer service performance. You can bring information together to reveal insights, drive better business decisions and increase operational efficiency and profitability. Better meet service levels and exceed customer expectations.
Learn how Genesys customers Plated, Bupa, and PayPal have optimized their customer journeys across all channels with analytics.