PureSuccess: Knowledge at Your Fingertips

If knowledge is power, then it’s important to have a go-to source of information when you have questions. This is especially true when you’re keeping up with the increasingly fast pace of customer experience and the technology that drives it.

With PureSuccess, now available for the Genesys® PureCloud® platform, you gain the advantage of a wide range of support and tools to guide your success. This includes a Genesys Advisor, who serves as a guide to help you through onboarding, launch, ongoing use, optimization, and evolution.

In addition to the great support your Genesys Advisor provides, you also want the convenience of self-service capabilities to get answers and stay informed. That’s why we created the Genesys Knowledge Network. This single-sign-on resource is the hub for customers, partners, employees and prospects to easily access a wealth of information and tools to gain the greatest value out of Genesys solutions — and to deliver exceptional customer experiences.

Information When and Where You Need It
Whether you’re searching for technical documentation about a Genesys product or want to better understand how artificial intelligence (AI) improves your customer experience, you’ll find what you’re looking for on the Knowledge Network. With unified search, you’ll get aggregated results from across all product-supporting sites and across all product lines, including documentation, training courses, blog posts and more. And, a personalized, drag-and-drop, customizable dashboard, gives you a single network that links you to the Genesys Customer Advocacy Program (GCAP), My Support, Consultant, Developer Center, AppFoundry, Service Catalog, and Partner portals. You also can stay up-to-date on the latest releases and Genesys events or write a review of your Genesys solution.

Join the Community
Shared knowledge is power multiplied. An important feature of the Knowledge Network is the community where you can ask questions and search for answers from Genesys customers, partners, and product managers. This is the place to connect with others from around the world and gain valuable information and feedback on a wide range of topics.

Through the community, you can ask for advice, post a tip on something you’ve learned or peruse others’ discussions. There also are opportunities to participate in private communities to share new ideas on today’s most important customer experience-related challenges and opportunities.

Get in the Know
Your success is our success. Through PureSuccess and the Knowledge Network, it’s our goal to give you everything you need to deliver an exceptional customer experience and achieve greater business results. Access the Knowledge Network at know.genesys.com and bookmark it for convenience. It’s your one-stop shop for information that will enable your success.