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Scott M. Thomas is a proven leader of the US and international training organization for a market leading software company. Deep expertise in developing successful and award-winning training programs to serve learners across all technical aptitudes and learning styles. Known as a creative curriculum developer, engaging instructor and facilitator, and an effective manager that has proven success in showing how effective training can lead to business success.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
