Harness the Power of Choice and Flexibility with Multicloud

Choice is a very powerful word. We often talk about the power of choice and how it can be a path to happiness. Being able to make choices puts us in the driver’s seat to pursue our goals and dreams. And, even as the world changes faster than before and we’re presented with new challenges, leveraging the power of flexibility lets us stay committed to realize those dreams. Flexibility gives us different, personalized approaches to reach our goals.

For organizations that want to elevate the customer experience, the Genesys Multicloud CXTM solution gives them the power of choice and flexibility. And it prepares them for success in the new normal. The following are some of the foundational components that make the Genesys Multicloud CX solution so powerful.

Experiences as a Service

For many small to large organizations, building trust and earning customer loyalty are critical goals in these new times. However, making customers feel remembered, heard and understood — and doing this at large scale — is still an impossible dream for many.

Genesys empowers organizations to provide every customer with exactly the experience they want — every time — while showing them they’re valued. Through the power of cloud and artificial intelligence (AI) technologies, you can understand each customer’s needs and intents. And you can define personalized experiences that show true empathy. This is the foundation of Experiences as a ServiceSM, pioneered by Genesys.

Native Multicloud Architecture

Some organizations struggle to define their best path forward when introducing a technology for new customer experiences. Some believe it isn’t the right time for a new tech because they’ve recently invested in on-premises infrastructure. Others might be concerned about relying on a single cloud infrastructure.

Genesys Multicloud CX is unique because offers businesses the power of choice and flexibility. The newly cloud-native architecture is based on containers and microservices technology. This means it’s easy to build a flexible multi-vendor ecosystem. And you can choose from various deployment and management options.

Unlike other vendors, you can deploy Genesys Multicloud CX in multiple ways and even choose your infrastructure provider. Genesys can run in public cloud (Amazon Web Services, Microsoft Azure) as well as private cloud (Amazon Web Services, Microsoft Azure, Google Cloud) or on premise. In addition, deploying the hybrid model of Genesys Multicloud CX lets you expand your on-premises environment with innovations from the Genesys Cloud CXTM platform. This gives you the power of Genesys Predictive Engagement and Genesys Workforce Engagement Management — in a completely integrated solution.

The native multicloud architecture of Genesys Multicloud CX also enables you to easily build a rich multivendor ecosystem that integrates existing applications from multiple providers. This gives you the flexibility to tailor your architecture and move software applications among clouds — or use multiple providers for specific application needs.

The Genesys Multicloud CX solution gives you the benefits of cloud technology on the platform you choose. You can accelerate development cycles and tap into the latest and greatest innovations using a continuous delivery model. You have a fast, easy and flexible path to the cloud on a robust, scalable, secure and cost-efficient platform.


Making every customer feel valued is no longer an impossible dream. Step into the driver’s seat and get the power of choice and flexibility.

The native multicloud architecture of the Genesys Multicloud CX solution lets you leverage different and easy approaches to adopt cloud innovations. And that means you can quickly build trust and loyalty in every customer connection.

Learn more about Genesys multicloud and see what it means for your business.