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Genesys Xperience19 is just weeks away. And we have a fantastic event in store for you. Developers can dive into technical tracks at DevCon to discover the new Genesys SDKs and APIs while customer experience leaders investigate the latest Genesys innovations for their contact center strategy during main stage and breakouts. There are so many opportunities to make every moment count.
In between sessions, don’t forget to roam the Partner Pavilion to meet our valued ecosystem of Genesys partners. And, of course, don’t miss the Partner Demo Battle.
Stakes are high in the mile-high city, as 10 contestants prepare for this exciting, live demo pitch competition. Genesys technology partners will battle it out in the Xperience Expo for the righteous title of “AppFoundry App of the Year.” But we need your help to determine the best demonstration from those 10 featured applications within the AppFoundry Marketplace.
Before you head to Denver, take a minute to familiarize yourself with the competition and come prepared for the Partner Demo Battle. Add these sessions to your agenda, join us live and cast a vote for your favorite entry using the Xperience19 mobile app.
Anana: Anana Accelerate and Mission Control
See how Anana deploys the Genesys® PureEngageTM solution to the cloud and see day-to-day operation of customer experience child’s play.
Appian: Streamline dispute-case resolution with complete customer history and smart upselling
Address customer disputes leveraging the PureCloud® solution and the Appian Intelligent Contact Center. See how customer service agents can get instant access to the customer journey, assisted by intelligent recommendations leveraging artificial intelligence (AI) technology to up-sell the right products that make sense for the customer at the right time during the customer/agent interactions.
Shelf: How AI is Radically Changing the Customer Experience
According to The Harvard Business Review, contact center interactions are becoming increasingly complex as evolutions in AI-based self-service technology become adept at deflecting common questions. When live interactions come into the contact center, they’ve become more nuanced and require deeper domain expertise. This presentation explains how contact center leaders can easily handle this increasing complexity and reduce handle time, call escalation and first contact resolution through more intelligent and automated knowledge discovery.
eMite: Careless CX Intelligence
eMite will debut its #1 chart-topping single: A sing-along love story of the PureCloud application and eMite — two solutions in a dance forever.
Snapshotz: Power and customer experience: The missing link
Snapshotz is the missing link in the relationship between business and great customer experience. This is the most powerful standalone app of its kind available on all the three Genesys platforms. Come and hear “How is Snapshotz powerful?” and we’ll reveal how our app holds the answers you need to thrive.
Get ready to spark Joy for your customers. Migrating to a cloud contact center involves several challenges — from the need for baseline documentation, which is likely missing or horribly outdated, to testing your applications on the new platform to ongoing monitoring of voice quality and application performance. Automation is key to accelerating this migration while assuring quality. And Cyara is the key to customer smiles — delivered at scale.
Contact Dynamix: Survey Dynamix and the Customer Experience Zone
There are two known dimensions in the Customer Experience Zone. In one, customers don’t receive any surveys; in the other, they receive a survey, but nothing ever comes of it. Now there’s a third dimension where businesses can take immediate action on customer feedback to improve loyalty and turn frustrated customers into evangelists. It’s known as “The Survey Dynamix Dimension.”
Brightmetrics: Win or die — wield the power of your PureCloud data to deliver efficient and effective connected moments
See how the insights democratized through Brightmetrics Analytics and real-time dashboards let you deliver quick, world-class interactions for you customers. Make them feel like they’re sitting on the Iron Throne.
Komyunity: Mobilize your workforce
Today’s workforce is increasingly mobile; employees expect tools that meet their on-the-go, hyperconnected lifestyle. Imagine if Genesys workforce management agents could use their mobile device to trade shifts, request time off, or report late or sick — without the need to exchange email messages or phone calls with supervisors.
InGenius: Connecting Genesys Voice with Microsoft Dynamics and ServiceNow CRM systems
InGenius Connector Enterprise expertly integrates existing Genesys phone systems into Microsoft Dynamics 365 and ServiceNow CRM systems — with an enterprise-proven solution that offers maximum configuration flexibility and security. InGenius helps contact centers, sales and service teams increase productivity and enhance the customer experience.
There’s so much to look forward to. Don’t wait. Download the Xperience19 app from the App Store, Google Play store or Web Planner now and start engaging with your fellow attendees, the Genesys team and, of course, our valuable partners.
It’s not too late to sign up for Xperience19, register today to make every moment count.
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