Finalists Named in Genesys Customer Innovation Awards

The best news is always when our customers make news. So, we’re happy to announce the finalists for the 14th annual Genesys Customer Innovation Awards. Each year, this program honors the best of the best — in companies of all sizes throughout all industries – for their customer experience excellence, transformation, innovation and impact. It’s our privilege to encourage and support customer experience leaders that use Genesys solutions in innovative ways and reward those who go the extra mile to exceed customer expectations.

Winners of the Genesys Customer Innovation Awards are truly exceptional. Take a look at some videos from last year’s winners: Affinbank reduced its average abandon rate by 40%. Heineken Mexico completely transformed its operational model and increased outbound productivity by 20%. And Harambee was a standout winner of our first CX Game Changer award.

Innovators From Around the Globe

Companies from Asia Pacific, Latin America, North America, Europe, Africa and the Middle East all submitted nominations. Awards are given in nine categories, each with a variety of criteria, including:

  • Established global customer experience presence with around-the-clock capabilities
  • Deployed omnichannel solutions, enabling multimodality for all customer touchpoints
  • Evolved customer experience strategy that’s future-proof and purpose-built as part of a digital transformation initiative
  • Changed or improved lives through the use of customer experience technology

We’ll announced the winners and celebrate their achievements at Xperience19 in Denver in front of industry leaders, peers and analysts — many of whom belong to our executive panel of judges. Xperience19 is a flagship Genesys event that enables attendees to see and experience the future of customer experience while learning about new technologies that are revolutionizing the industry.

Sharing Your Success As Innovators

Along with the recognition of being nominated, Genesys Customer Innovation Awards finalists are given primary consideration for keynote speaking opportunities at 2019 Genesys events, special networking opportunities at Xperience19 and professionally produced success stories that highlight their customer experience success.

Genesys 2019 Customer Innovation Awards Finalists

The CX Game Changer:
Best story of making a difference with customer experience technology

  • Crisis Services Canada
  • Homecare Medical
  • MyBudget

The CX Globetrotter: Best global rollout of Genesys

  • Microsoft
  • Africa’s leading broadcasting and entertainment provider

The CX Innovator: Best omnichannel customer success story

  • Affin Bank Berhad
  • Nordea
  • Swisscom

The CX Mover: Best implementation: Time to achieve value

  • Company Nurse
  • Gaitame.Com Co., Ltd.
  • Lowell Norway


  • 3 Denmark
  • ATB Financial
  • O’Brien® Glass


  • Coca-Cola Business Services North America LLC
  • Danke Apartment
  • Tongcheng-Elong Holdings Limited

The CX Sales and Marketing Performer: Best sales and marketing success story

  • Affin Bank Berhad

The CX Team Player: Best team productivity success story

  • Allied Solutions, LLC
  • Teachers Mutual Bank Limited
  • Tokio Marine Management Australasia

The CX Visionary: Best success story of switching to Genesys from another platform

  • ATB Financial
  • Coca-Cola Business Services North America LLC
  • Fair Work Ombudsman
  • O’Brien® Glass
  • ThedaCare
  • Whirlpool Corporation

Good luck to all our finalists. We’ll announce our winners on June 10th. Join us at Xperience19 in Denver and learn more about how to become a winning customer experience innovator next year.