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We’re thrilled to announce the finalists for the 2023 Genesys Customer Innovation Awards. With an outstanding number of quality submissions, the competition this year was fiercer than ever. Our panel of judges had the difficult task of narrowing down the entries to select the most innovative and impactful companies that are transforming customer and employee experiences across a variety of industries.
The finalists represent a diverse range of organizations — large and small — from across the globe. These organizations are shining examples of how to leverage innovation to enhance customer engagement and drive business success.
And there’s no better place to recognize these outstanding achievements — and announce the winners — than at Xperience 2023 in Denver, June 19–21.
We want to thank everyone who submitted nominations; we were inspired by the incredible work being done to advance customer and employee experiences. And we’re incredibly proud of the success our customers and partners have achieved.
We hope you can join us at Xperience 2023 as we celebrate our winners and finalists.
2023 Genesys Customer Innovation Awards Finalists
CX Achiever – Most Successful CX and EX Strategy
This category recognizes the organization that’s taking a modern approach to Experience Orchestration through both customer experience and employee experience.
- Aeromexico
- Canteen Australia
- Coca-Cola Europacific Partners
CX Innovator – Most Successful Innovation
A CX Innovator pushes the limits to deliver a consistent and unified experience while engaging customers across the channels of their choice. This category is split into two subcategories based on size.
Small- and Medium-Sized Business
- Alberta Motor Association (AMA)
- National Domestic Violence Hotline
- Somerset County Council
Enterprise
- BAC Credomatic
- Missouri Department of Social Services
- Pfizer, Inc.
CX Mover – Best Cloud Implementation
This category recognizes customers once invested in a legacy, hardware-based contact center platform solution or those that have transitioned from another cloud environment to a Genesys cloud-based solution. Four CX Mover Award winners will be chosen according to implementation (this includes three customers and a partner).
Genesys Professional Services Implementation
- DocuSign
- Presbyterian Healthcare Services
- Thomson Reuters
- Voya Financial
Partner Implementation (Customer and Partner)
- APM and Customer Driven
- Esri, Inc. and TTEC
- Mountain Warehouse and Kerv Experience
- Siemens Healthineers and Cognizant
Self-Implementation
- BPO Division of NTT
- TRANZACT
- Unisys Corporation
EX Mobilizer — Best Example of Optimizing and Improving Team Engagement
The EX Mobilizer category is dedicated to the customer that put the success of its team and workforce engagement management at the heart of its transformation.
- AdaptHealth
- GSG (Graphic Solutions Group)
- Western Governors University (WGU)
2023 Genesys Customer Innovation Awards Honorable Mentions
We applaud the following organizations for their achievements:
Abeka
Anglican Community Services
Baleària
Best Buy Canada Ltd.
BNPP Personal Finance France
Bradesco Seguros
Brasilseg
Concentix
Cactus Communication Pvt Ltd.
CAL (ICC — Israel Credit Card)
Chemist Warehouse
Cure Auto Insurance
Deloitte
Employsure
Flight Centre Travel Group
Gallagher Basset
IZZI TELECOM
KIO NETWORKS
KPN Customer Service
LGSP
MedHealth
Missouri Department of Higher Education and Workforce Development
nuture.farm
OTP Bank Nyrt.
Pensacola Christian College
Pentafon
Powershop
Questrade
Sumo
Swedbank
Tata Communication Middle East
UTSA Online
Winc
Congratulations to this year’s finalists — and thank you to all who submitted and shared their inspiring success stories in customer experience.
