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Are you giving your customers the seamless journey across channels — assisted and self-service — that they expect? Or are you letting them down with a disjointed customer experience — relying on a tangle of capabilities from multiple vendors?
A typical company relies on dozens of vendors to provide different customer experience (CX) capabilities — a fragmented approach that leads to disconnected data and an inability to personalize customer experiences in a distinctive and meaningful way. This makes customers switch to a competitor.
To build customer loyalty, your business needs a CX team that delivers personalized interactions that are seamless and empathetic. It’s critical that your CX agents have the tools necessary to provide such interactions, and that they’re highly trained, engaged and satisfied with their work.
Just as customer expectations have increased, so have employee expectations. Whether they work in a contact center, remotely or in hybrid model, they crave the knowledge to be successful, the tools to be empowered and the inspiration to drive customer loyalty. They’ll provide better CX when they have an engaging employee experience (EX).
Today, being able to execute with a strong focus on both CX and EX gives employees a sense of purpose that reinforces itself in a virtuous cycle.
Let’s explore a bold new way to delight your customers, empower your employees and differentiate your business — even in the toughest of times.
Don’t miss the CX event of the year. This is your chance to explore how Genesys technologies orchestrate personalized, end-to-end experiences within — and beyond — the contact center. Join Genesys leaders, product experts, and other CX and IT leaders — June 19–21 at Xperience 2023.
Being able to coordinate every touchpoint and interaction — in real time — based on the experience you want customers and employees to have is a powerful differentiator. And that’s what’s at the center of Experience Orchestration.
With Experience Orchestration, you combine the power of your people and our technology — channels, interactions, knowledge, data and systems — in real time into personalized end-to-end experiences.
Not only is every customer experience personalized, it’s enhanced with the critical context of previous interactions, current goals — even next-best steps. This drives business growth by building trust and loyalty among customers and employees.
With Experience Orchestration, your company can:
In this way, Experience Orchestration enables you to continuously optimize the experiences your business provides from end to end. And innovations are delivered through the cloud at a high velocity that’s never been possible with on-premises technologies. This enables your business to:
Experience Orchestration is a bold new way to seamlessly orchestrate every step of every experience. That’s not only what customers want; it’s what they deserve.
Join Genesys leaders, product experts and your peers — CX and IT leaders across regions and industries — June 19–21 at Xperience 2023, the CX event of the year. We’ll explore how Genesys technologies orchestrate personalized, end-to-end experiences within and beyond the contact center.
You’ll learn how to gain flexibility in your technology roadmap, discover how to position your organization to achieve better business outcomes and gain actionable insights that take the guesswork out of CX. And you’ll get hands-on knowledge of how our scalable, secure and high-velocity technology enables customers to start the conversation anywhere — and take it everywhere.
Register now to join me in beautiful Denver and enjoy over two full days of in-person interactions at the CX event of the year!
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