Step into the Spotlight for Customer Experience Innovation

Exceptional customer experience (CX) demands innovation, and it’s time to recognize your hard work in turning smart ideas into reality. Feel like celebrating? Then step up and take your spot among CX trailblazers!

Nominations are now open for the 12th Annual Genesys Customer Innovation Awards. We’re accepting submissions through March 3, 2017 and winners will be notified in April 2017. If selected, you’ll be our special guest at CX17, a new Genesys event that brings together the best of G-Force and the brightest of Interactions to create the number one customer engagement experience of the year.

What’s This Customer Innovation Award All About?

We consider ourselves the premier innovator in customer experience, yet it’s how our customers take Genesys innovation to new levels that really matters. For 12 years, Genesys Customer Innovation Awards have honored outstanding achievements in CX transformation with star treatment for the “best of the best.”

Winners receive valuable prizes, including full VIP treatment leading up to and during CX17, speaking opportunities, and networking opportunities with analysts. Honorees also earn global recognition of their CX successes—including press coverage, and public accolades at CX17 in front of industry leaders. In addition, professionally produced success stories showcase winners’ companies as CX leaders.

It’s good for you and good for your company.

Share how your company (or another Genesys customer) achieved a remarkable CX transformation. Nominations close on March 3, so act now, before it’s too late.

Three Great Reasons to Enter:

  1. Global recognition: Award finalists and winners will be heavily promoted through Genesys social and digital channels, and are first for keynote consideration at 2017 Genesys events.
  1. CX17 VIP treatment: Winners will be flown via economy class to either Indianapolis or Brussels, enjoy a VIP event pass, two-day hotel accommodations, trophy, and main stage recognition during the awards ceremony.
  1. Special networking opportunities: Winning organizations get access to exclusive networking events at CX17, including access to Analyst Day, Genesys executives, a winner’s dinner, and more!

Global Customer Innovation Crosses Categories

Where did your work have the biggest impact on CX? Choose from five categories when submitting your nomination:

  1. The Globetrotter – Best global rollout of the Genesys Customer Experience Platform
  2. CX Innovator – Best omnichannel customer success story
  3. CX Pioneer – Best new customer breaking silos with a fast deployment
  4. CX Mover – Best cloud customer migration or deployment
  5. CX Visionary – Best success story of switching to Genesys from another platform

Videos of Some 2016 Award Winners

We call them the trailblazers of CX. Take a look at these videos of 2016 winners. See what they accomplished despite major challenges by using the Genesys Customer Experience Platform:

Vodafone, one of the largest telcos in Germany, unified its communications channels and took CX to new levels by differentiating its service through digital, mobile, and social channels. Vodafone now serves customers 30 seconds faster, with one department handling 18 million monthly cross-channel contacts. In addition, Vodafone saw a turnaround in Net Promoter Scores.

Red Hat, global provider of open source software solutions, struggled with disconnected contact centers that couldn’t support rapid growth. First, they created a global voice queue, and as a result the whole company functions as one virtual team. This let them easily manage all voice interactions in a consistent, seamless manner across the world. This improved workflow management and cut customer handling time by 10%.

Canadian telco company TELUS lacked visibility into its customers’ end-to-end journeys when it turned to Genesys to help. Now, customers connect seamlessly from digital or mobile channels to higher levels of support. TELUS improved CSAT and Net Promoter Scores and increased average spend, while churn plummeted and employee engagement skyrocketed.

Winning Starts With a Nomination

Genesys takes pride in bestowing these awards upon CX innovators. Most of all, we’re honored to help your business solve critical problems. While we have many deserving customers, there’s only one way to have a shot at winning.

Submit your nominations by March 3, 2017, and take a bow for your CX transformation!

Genesys employees, customers, and partners are eligible to nominate any Genesys customer.