Announcing the 2021 Genesys Customer Innovation Awards Finalists

During one of the most challenging years, our customers have done what it takes to show unprecedented empathy when coming to the aid of their customers. Some moved their contact centers to the cloud — in a matter of hours — to keep their employees working safely while remote. Others took customer experience to new heights through innovations with artificial intelligence (AI) and digital transformations.

The Genesys Customer Innovation Awards recognizes and celebrates these achievements in customer experience (CX) excellence. And we’re excited to announce this year’s finalists.

CX Creator – Best customization success story

The CX Creator category recognizes organizations that use Genesys APIs, AppFoundry™ applications or other integrations to create custom CX capabilities that enhance customer or employee experiences.

CX Empathy – Best story to demonstrate empathy in customer experience

This category recognizes organizations that continually demonstrate empathy toward their customers, leveraging Genesys technology to make every interaction count.

CX Innovator – Best innovation success story

A CX Innovator pushes the limits to deliver a consistent and unified experience while engaging customers across the channels of their choice.

CX Mover – Best cloud implementation success story
This category recognizes customers once invested in a legacy, hardware-based contact center platform solution or those that have transitioned from another cloud environment to a Genesys cloud-based solution within the last 24 months. Four CX Mover Award winners will be chosen according to implementation (three customers and a partner will be awarded).

Genesys Professional Services implementation

  • Anonymous technology company
  • FMG
  • Xerox

Partner implementation (customer and partner)


CX Team Mobilizer – Best team productivity success story
This award is for teams that have modernized how they manage and empower their employees with Genesys Workforce Engagement Management.

Congratulations to this year’s finalists. Genesys is grateful for all who’ve submitted and shared such amazing stories of success.

Next month, a panel of judges, comprised of industry influencers, previous customer winners and Genesys executives, will judge our group of finalists. We’ll announce the winners the last week of July via press release. For questions, email us at