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Creating great customer experiences is one of your main goals. And building powerful solutions that drive those customer experiences is the heart of everything Genesys does. But we can’t do this alone—the Genesys® PureConnectTM product team relies on your feedback through our Net Promoter System® (NPS) to evolve our products. Throughout 2018, we took your feedback to heart and implemented new features, improved on existing ones, and made plans to offer many new and exciting things in 2019.
Continuous improvement is at our core. And five specific PureConnect innovations are a direct result of customer suggestions and requests.
What’s Ahead for the PureConnect Platform
We have exciting plans for the future of the PureConnect platform. The Preview section of the Genesys Winter Innovations Guide 2018 gives you a glimpse of what’s coming during the summer of 2019. Here’s your chance to learn more about how to leverage this solution to take your business to the next level. And we’ll always keep you updated of more innovations as they happen.
The PureConnect team embraces all the ways in which we receive customer feedback; it ensures that we’re aligned with what you want as we continue to innovate ways for you to harness exceptional customer experiences. We look forward to receiving more feedback—use our Product Ideas Lab portal to tell us what you think, share your thoughts on our Community page or tell your account managers. I appreciate your continued partnership as we work together to innovate on how we connect moments.
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