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Mimi Nguyen is the Genesys Vice President of Product Management. She has a diverse background of leadership experience across product development, services, and business operations. In all these roles, Mimi continues to innovate and create significant change: from shifting Genesys technologies from premise to cloud, transforming the portfolio to accelerate the cloud business, building new practices, and of course, delivering new and exciting capabilities to the market.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.
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