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Mimi Nguyen is the Genesys Vice President of Product Management. She has a diverse background of leadership experience across product development, services, and business operations. In all these roles, Mimi continues to innovate and create significant change: from shifting Genesys technologies from premise to cloud, transforming the portfolio to accelerate the cloud business, building new practices, and of course, delivering new and exciting capabilities to the market.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
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