10 Reasons to Attend Xperience and Seize The Moment

Xperience 2020 is the place to seize the moment. Whether you’re seeking an all new customer experience solution, or you want to harness the power of your existing Genesys solution, Xperience offers the networking, product demos and innovation journeys to make it happen.

For prospective customers, attending Xperience can help take the uncertainty, cost and time out of migrating to a modern solution. You’ll get all your questions answered so you can move forward with confidence. See live product demos, talk to actual users and meet with Genesys leaders.

For existing Genesys customers, Xperience gives you the opportunity to confidently take on those big projects. Content is tailored to customer experience leaders and decision makers who want to make significant changes within their organization. Move to the cloud, adopt artificial intelligence (AI) technologies and discover ways to personalize customer experience — all at Xperience 2020. Plus, you can network with peers who have faced similar situations, see demos and attend breakout sessions geared toward guiding you to achieve big results in 2020 and beyond.

Experience as a Service and personalized customer experiences can differentiate your brand. Experience as a Service is our bold new vision for the contact center industry that enables end-to-end, personalized and cloud-delivered experiences that enable you to forge deeper relationships with your customers and deliver empathy at scale.

Experience as a Service shifts the focus from marketing’s one-time, sales-type experience to maximizing the customer experience across all touchpoints. And because it enables you to deliver empathy, build trust and garner customer loyalty, it’s your new driver for long-term recurring revenue.

Here are the top 10 reasons to attend Xperience 2020.

  1. Connect with your peers: Xperience provides a great opportunity to share stories and learn from peers from around the world. Use the Genesys Xperience app to see who’s at the conference and connect with them. Plus, you can meet with your peers over meals or in the Expo Hall.
  2. Connect with Genesys: Genesys experts will be available during breakout sessions and Expo Hall hours to answer all your questions. See live demos and get your hands on the solutions. Attend mainstage sessions to hear the latest technology trends and learn from Genesys customers.
  3. Cloud migration: Move to the cloud your way. Learn more about the Genesys Cloud CX platform and how it can be deployed for small, medium or large businesses that need a flexible, scalable and secure solution.
  4. Employee empowerment: Get the latest on empowering your employees with the best tools to provide incredible personalized experiences. Create a team of people who perform better and stay longer.
  5. Personalized experiences: Differentiate your brand and create customer loyalty through hyper-personalized customer experiences. Learn how to use data and technology to fuel your ability to treat each customer as your only customer — and build customer trust.
  6. Breakout sessions: With seven different tracks and 19 breakout sessions, there are a multitude of development opportunities for business and IT teams, as well as executive leadership teams. During the two-day conference, you can take advantage of the innovation and best practices to create the best customer experiences.
  7. Meet our partners: Check out the Genesys partners and AppFoundry stations at the Expo Hall. Learn about integrations and how you can leverage additional partner tools to build on Genesys solutions.
  8. Join GCAP: Check out the Genesys Customer Advocacy Program (GCAP)to get exclusive benefits for Xperience, including member pricing, gifts, perks and preferred seating.
  9. CX Heroes: Join us as we honor three “moment makers” who take customer service to the next level and beyond — as part of the Genesys CX Heroes program. And submit your stories to the CX Heroes program to nominate yourself or your team.
  10. Xperience the Xtravaganza in Denver: Travel to the Mile High City, enjoy the Rockies and stay at the Gaylord Rockies Resort. Then unwind and have some fun. On the closing night of Xperience 2020, Genesys will host the Xtravaganza party. Enjoy a variety of food, drinks and entertainment — and a few surprises, too. You won’t want to miss it.

Harness Genesys expertise to achieve new levels of customer experience and unleash newfound potential. Seize the moment to personalize experiences, empower employees or move to the cloud. Register now and get the early bird discount pricing.

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