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Consumers’ ever-rising expectations include a first-contact resolution and fast response among their top service priorities. As customer experience (CX) organizations face rising transaction volume and complexity, meeting these demands is tougher than ever.
Join us for “The state of CX: Consumer and business perspectives, gaps and opportunities” to hear our expert panel discuss findings from global research on today’s top strategic CX priorities and challenges. Get key insights on what’s valued most in a customer experience today, pulled from surveys of 2,629 consumers and 690 CX executives. And learn how current trends compare to a similar study conducted in 2017.
Join us as we discuss:
While some organizations are struggling with interaction complexity, aging technology, resource constraints and a lack of agility, CX leaders have countless opportunities to win in today’s experience economy with a clear path toward loyalty and growth.
Research shows we’re entering a new phase of CX. Be sure your company is ready.
Claire Beatty
Senior Director of Thought Leadership
Genesys
Elcenora Martinez
Global Vice President of Digital, AI and Cloud Product Marketing
Genesys
Adrian Swinscoe
Customer experience advisor,
author, speaker and workshop leader
Aspirant Punk
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
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