On-demand webinar
Reset and refocus to maximize the returns on your CX investments
In volatile times, there’s no room for error.
Customers grow more discerning, and their expectations rise.
You can’t afford to disappoint them with lackluster experiences.
But you also need to avoid unnecessary costs.
To maintain stability and protect your bottom line, you need to maximize the returns on your CX investments. It’s time to reset and refocus on building resilience, strengthening customer loyalty and boosting efficiency.
Watch Customer Service and Experience Advisor Adrian Swinscoe, Digital Customer Experience Transformer Leslie Paterson and Tech Executive Elcenora Martinez to learn which CX investments are crucial to prioritize while tightening your financial belt.
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Adrian Swinscoe Customer Service and Experience Advisor and Forbes Contributor Punk CX |
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Elcenora Martinez Senior Vice President Product Marketing Genesys |
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Leslie Paterson Vice President Global Customer Advocacy and Engagement Genesys |
Understanding customers and their journeys drives loyalty and revenue
Increasing operational efficiency is a smarter move than just lowering costs
Attrition costs more than you think — and doesn’t have to be the norm
Building resilience into your tech stack is the key to thriving in a volatile market
