Analyst Webinar

Megatrends shaping customer service in 2020

Feat. Guest speaker, Kate Leggett from Forrester Research

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North America

02/11/202011AM PT / 2PM ET

Latin America

02/11/20201PM CDT / 3PM BRT

Europe, Middle East & Africa

02/12/20202 PM BST / 3 PM CEST

Asia-Pacific

02/12/20201PM AEST / 11 AM SGT

The future of customer service starts with making your call center more human. It’s about understanding your customers and their specific problems. To do this, you need to give agents the right training and modern tools to provide a complete picture of your customers. Then, agents can make decisions and solve problems quickly.

Get a glimpse of the future. Join guest speaker, Kate Leggett from Forrester Research and Joe Ciuffo from Genesys as they discuss megatrends that are redefining contact center protocols in 2020. You’ll discover:

  • How artificial intelligence (AI) is driving change in the contact center
  • The evolution of customer-agent interactions
  • How technology affects workforce management

REGISTER NOW

Meet the Speakers

Kate leggett webinar image

Kate Leggett
VP & Principal Analyst
Forrester Research

Joe cuiffo webinar image

Joe Ciuffo
Product Marketing Director
Genesys

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