The future of customer service starts with making your call center more human. It’s about understanding your customers and their specific problems. To do this, you need to give agents the right training and modern tools to provide a complete picture of your customers. Then, agents can make decisions and solve problems quickly.
Get a glimpse of the future. Join guest speaker, Kate Leggett from Forrester Research and Joe Ciuffo from Genesys as they discuss megatrends that are redefining contact center protocols in 2020. In this on-demand webinar, you’ll discover:
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