On-demand webinar

From frustration to personalization: Making omnichannel a reality in 2023

Delivering an omnichannel experience has never been more important as customers engage in new channels, demand more personalization and seek a blend of robust self-service and empathetic support. But success in achieving this is more difficult than ever.

Join Brian Cantor and Elcenora Martinez in this master class and spotlight on the Genesys Cloud CX™ platform. You’ll learn what it will take to finally make omnichannel a reality.

Key topics include:

New research into what customers want from omnichannel and where brands fall short
The biggest causes of agent frustration and what’s making matters worse
Keys to reorchestrating customer journeys and heightening personalization at all touchpoints
Strategies for harnessing AI to better identify and address agent frustration
Solutions to the biggest contact center technology mistakes

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Meet the Speakers

Elcenora Martinez
SVP, Product Marketing, Digital & AI
Genesys

Brian Cantor
Principal Analyst & Director
CEI, CCW Digital

+1.888.436.3797

Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.