Looking At 2020: Is Your Contact Center Really Customer-Centric?

Everyone talks about customer centricity, but few brands are delivering. Only 12% of customers have witnessed serious improvements to the CX; only 11% believe brand even care.

The time has come to start walking the talk. This webinar will help.

We’ll look at some key trends for 2020 – personalization, AI, omnichannel, customer analytics, agent empowerment, cloud technology, and more – and reveal how to take the most customer-centric, productive action possible. You’ll build a true culture of customer centricity: one defined by action rather than words.

Topics include:

What will omnichannel look like in 2020?
What content do you need to personalize the experience?
Does your contact center environment support customer centricity?

I would like someone to reach out to me

Meet the Speakers

Randy Carter
Product Marketing Director

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.