Everyone talks about customer centricity, but few brands are delivering. Only 12% of customers have witnessed serious improvements to the CX; only 11% believe brand even care.
The time has come to start walking the talk. This webinar will help.
We’ll look at some key trends for 2020 – personalization, AI, omnichannel, customer analytics, agent empowerment, cloud technology, and more – and reveal how to take the most customer-centric, productive action possible. You’ll build a true culture of customer centricity: one defined by action rather than words.
Product Marketing Director