LinkedIn Live

How to reconnect with disconnected customers

On-Demand Webinar

It’s undeniable. The COVID-19 pandemic has affected businesses and consumers worldwide. In our new report, “The connected customer experience,” we found that:

  • 2 in 5 consumers feel less connected now than before the pandemic
  • 67% of consumers prefer empathetic customer service experiences over speedy resolutions
  • 70% of consumers worldwide believe a company is only as good as its customer service

Connecting with customers in this new paradigm is difficult. But companies that provide empathetic, human-first interactions will be best positioned to earn loyalty.

Watch the on-demand recording of our LinkedIn Live session to hear more findings and learn how empathy is the key to creating lasting customer relationships.

Meet the Speakers

Webibnar charlie godfrey

Charlie Godfrey
Senior Director, Business Consulting
Genesys

Janelle

Janelle Dieken
SVP, Content Marketing
Genesys

Ginger conlon podcast image

Ginger Conlon
Thought Leadership Director
Genesys