AppFoundry Webinar

Improve efficiency with AI and automation in 2021

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Wednesday, November 18, 2020 at 8 AM PT

Contact centers struggle with efficiency in the new normal of remote work. According to McKinsey, agents spend 19% of their time looking for answers or tracking down help. And admins waste time managing and updating resources.

In 2021, improved contact center ROI is as simple as eliminating the unnecessary steps it takes to find answers and manage information.

Join our panel of experts to find out on how automation and intelligent integrations can improve efficiency and drive ROI.

You’ll learn how:

  • Artificial intelligence (AI) changes how contact centers operate remotely
  • Next-generation AI is transforming chat, messenger and voice
  • Agent-assist technology can save teams valuable hours of work per week

Meet the Speakers

Jim whatton

Jim Whatton
Vice President, Solution Consulting

Dan stoops

Dan Stoops
Solutions Architect

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Sedarius Perrotta
Head of Innovation

Jeff stroum

Jeff Stroum
Solutions Architect