AppFoundry Webinar

Improve efficiency with AI and automation in 2021

Wednesday, November 18, 2020 at 8 AM PT

Contact centers struggle with efficiency in the new normal of remote work. According to McKinsey, agents spend 19% of their time looking for answers or tracking down help. And admins waste time managing and updating resources.

In 2021, improved contact center ROI is as simple as eliminating the unnecessary steps it takes to find answers and manage information.

Join our panel of experts to find out on how automation and intelligent integrations can improve efficiency and drive ROI.

You’ll learn how:

Artificial intelligence (AI) changes how contact centers operate remotely
Next-generation AI is transforming chat, messenger and voice
Agent-assist technology can save teams valuable hours of work per week

Meet the Speakers

Jim Whatton
Vice President, Solution Consulting
Genesys

Dan Stoops
Solutions Architect
Genesys

Sedarius Perrotta
Head of Innovation
Shelf

Jeff Stroum
Solutions Architect
Shelf

+1.888.436.3797

About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.