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Forecasting the future of CX: Six trends for 2023

How to stay competitive in today’s climate

In uncertain times, it can be hard to see what lies ahead — and even harder to prepare for it. But amid today’s volatility, some trends are clear. Understanding them will give you a competitive edge.

Success in the experience economy still involves taking a customer-centric approach. But what that means — and how organizations deliver on that promise — are shifting. Technology and employee experience will play an elevated role in what happens next.

In this session, industry experts and thought leaders offer a look at the most important customer experience trends of 2023.

 

North America January 4, 2023

Europe, Middle East & Africa  January 5, 2023

Asia-Pacific January 5, 2023

Join us to learn how these trends will define the future:

Advanced analytics and AI-powered orchestration will reshape the customer experience.

Transformational technology will deliver unprecedented simplicity, efficiency and agility

A reimagined employee experience will drive enduring business resilience

Meet the Speakers

Rebecca Wetteman
CEO and Principal Analyst
Valoir
Lori Bocklund
Founder and President
Strategic Contact
Phoebe Asquith
Lead Psychologist and Wellbeing Consultant
Sabio Group
Dr. Natalie Petouhoff
Senior Strategic Business Consultant Director
Genesys
Ron Rubbico
General Manager of Journey Analytics
Genesys
David Wasserman
Senior Director of Product Marketing
Genesys
Claire Beatty
Senior Director of Thought Leadership
Genesys
Ginger Conlon
Director of Thought Leadership
Genesys