On-Demand Webinar

Five steps to take to achieve the Future of CX today

Preview the webinar:

Today’s customers, consumers, and citizens have dramatically different CX expectations than just a few years ago, and the pandemic only accelerated this shift. They demand authentic and empathetic interactions that deliver customer delight and build lasting loyalty.

Successful brands know contextually aware, digital-first experiences are key to becoming an empathetic enterprise of the future. This requires organizations to address key hurdles that impede CX improvement initiatives and to understand how the long-term trends of cloud and CX innovations, along with artificial intelligence, are converging to turn contact centers into engagement centers. Specific actions to get you there today are even more important. Everyone is talking strategy, in this fireside chat, experts from Genesys, Google Cloud, and IDC discuss how to execute.

I would like someone to reach out to me

Guest Speaker

Sudhir Rajagopal
Research Director, Future of CX
IDC

Meet the Speakers

John Clark
VP, Product Marketing
Genesys

Matt Di Bari
Technical lead
Google Cloud

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.