On-demand webinar

Effortless AI: An AI-Adoption Model for Customer Experience

Understanding the significance of leveraging AI technology to enhance CX in the modern business landscape.

Ai adoption model v2

Adopting artificial intelligence (AI) for customer experience (CX) enhancement isn’t just an option — it’s a necessity. To stand out, companies must adeptly implement AI. However, the challenge lies in leveraging the transformative power of AI and in knowing where to begin. 

Our framework-based approach to AI adoption balances short-term value realization with long-term strategy. In each step of this model, you’ll adopt capabilities that deliver quick returns while laying the groundwork for even greater value later. 

Watch this webinar to learn: 

    • A progressive five-step AI adoption model 
    • The key parameters for AI selection in CX 
    • How organizations can expedite time to value with AI implementation 
    • Why point solutions are insufficient for CX enhancement 
    • Whether your data (and your customers’ data) is securely managed 

Meet the speakers

James walford

James Walford
Senior Director, Global Innovation
Genesys

Teresa conahan

Michael Logan
Strategic Director Innovation
Genesys