On-demand webinar

Demystifying customer journey management

From omnichannel to orchestration: Experts answer your pressing questions

Engagement is meaningless if it doesn’t help your customers reach their goals.

When customers engage on your website, with a chatbot or on the phone with an agent, they have a goal. They’re on a journey — to make a purchase, fix a problem or just gather information.

You need to see beyond individual moments to visualize and measure the journey so you can pinpoint what’s working and what isn’t. Then you can engage proactively to reduce effort and optimize the experience. And you need to do this all in real time. That’s customer journey management.

Join us for a candid discussion where a panel of experts answered your questions and provided tips on how to improve your customer journeys.

In this Q&A session, you’ll get:

      • A clear understanding of customer journey management and why it’s your key to remaining competitive
      • Answers to your questions about journey measurement, management and orchestration
      • Guidance on how to get started
      • And a planning toolkit for your journey management evolution

Watch now!

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Ginger Conlon
Thought Leadership Director

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Jim Tincher
Heart of the Customer

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Steve Offsey
VP Marketing, Pointillist