Live Webinar

Demystifying customer journey management

From omnichannel to orchestration: Experts answer your pressing questions

North America

07/27/202211AM PT / 2PM ET

Europe, Middle East & Africa

07/28/20222PM BST / 3PM CEST

Asia-Pacific

07/28/20221PM AEST / 11AM SGT

Engagement is meaningless if it doesn’t help your customers reach their goals.

When customers engage on your website, with a chatbot or on the phone with an agent, they have a goal. They’re on a journey — to make a purchase, fix a problem or just gather information.

You need to see beyond individual moments to visualize and measure the journey so you can pinpoint what’s working and what isn’t. Then you can engage proactively to reduce effort and optimize the experience. And you need to do this all in real time. That’s customer journey management.

Join us for a candid discussion with a panel of experts who will be answering your questions and providing tips on how to improve your customer journeys.

In this Q&A session, you’ll get:

      • A clear understanding of customer journey management and why it’s your key to remaining competitive
      • Answers to your questions about journey measurement, management and orchestration
      • Guidance on how to get started
      • And a planning toolkit for your journey management evolution

Register and submit your questions today.

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Ginger Conlon
Thought Leadership Director
Genesys

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Jim Tincher
CEO
Heart of the Customer

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Steve Offsey
VP Marketing, Pointillist
Genesys

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