CX Heroes

5 ways to improve customer service and personalization

Featuring Harambee, South Africa

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On-Demand Webinar

Celebrate the people who drive excellent customer service — and the technology that empowers them. The CX Heroes program recognizes the hard-working, caring agents who go above and beyond to help their customers on a daily basis.

In this CX Heroes webinar, you will learn how to:

  • Establish skills every agent should have
  • Handle difficult customers with finesse
  • Recognize and reward agents
  • Turn customers into brand advocates
  • Get personalization right for your customers

Harambee’s work has had a profound impact on the Customer Marketing team and has inspired a new category in the Genesys Customer Innovation Awards, “CX Gamechanger: Best Story of Making a Difference with CX Technology.” Regionally, Harambee ranks as the seventh most recognized brand in South Africa.

WATCH THE ON-DEMAND RECORDING

Meet the Speakers

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Nelisiwe Mzizi
Contact Center Manager
Harambee, South Africa

Cx hero thapelo kwenane

Thapelo Kwenane
Contact Center Advisor
Harambee, South Africa

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