AI and the Contact Center

The contact center is where artificial intelligence will have perhaps the greatest impact on organizations in the next decade. It will reshape traditional IVRs with natural language processing, machine learning, and robotic process automation. But it’s not just about the technology; it’s about what you can do with it to solve customer problems.

Watch the on-demand webinar with experts from Nuance, Genesys, LogMeIn, and Directly, where we’ll discuss these topics:

  • How AI supports the customer journey, including analytics and predictive recommendations
  • How AI can work behind the scenes to help employees deliver better customer experiences
  • Best practices for cost-effectively increasing agent efficiency and customer satisfaction
  • The best way to deploy AI for support teams to deliver greater employee satisfaction and retention
  • How working with AI and bots is not exactly what you think it is
  • Best practices for setting up successful virtual assistants
  • The critical infrastructure needed for successful AI implementations