AI and the Contact Center

The contact center is where artificial intelligence will have perhaps the greatest impact on organizations in the next decade. It will reshape traditional IVRs with natural language processing, machine learning, and robotic process automation. But it’s not just about the technology; it’s about what you can do with it to solve customer problems.

Watch the on-demand webinar with experts from Nuance, Genesys, LogMeIn, and Directly, where we’ll discuss these topics:

How AI supports the customer journey, including analytics and predictive recommendations
How AI can work behind the scenes to help employees deliver better customer experiences
Best practices for cost-effectively increasing agent efficiency and customer satisfaction
The best way to deploy AI for support teams to deliver greater employee satisfaction and retention
How working with AI and bots is not exactly what you think it is
Best practices for setting up successful virtual assistants
The critical infrastructure needed for successful AI implementations

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.