AppFoundry On-demand Webinar

Agent performance and coaching: Harnessing the power of analytics and AI

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Contact center agents are the front lines of your brand experience — and your brand’s success. But they don’t always get the feedback they need.

With Observe.AI Agent Performance and Coaching features, contact center managers can coach agents based on data — not hunches.

In this webinar, you’ll learn how to:

  • Make data-driven coaching decisions
  • Personalize agent feedback to improve customer experience
  • Make coaching consistent and measurable 

Meet the Speakers

Lindsey plocek observeai

Lindsey Plocek
Head of Marketing


Adrian Valenzuela
Sr. Account Executive