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On-demand event

Deliver Success Across Every Dimension with Advanced Digital Capabilities

Join us live to experience the power of digital capabilities that can elevate your customer experience and increase your ROI.

Preview the event

Customers demand convenient, personalized experiences. And they expect them to be easy. That means you need to meet them on the channels they prefer. And increasingly, that’s anything but the phone.

As the shift to digital interactions continues to accelerate, it’s critical for your business to deliver the anywhere, anytime engagement your customers expect. If you don’t, you’re handing competitors the edge in reputation and market share.

Watch this webinar to hear firsthand about how to empower your customers, agents and stakeholders from Quicken, a financial services leader that uses the Genesys Cloud CXTM platform. You’ll gain the insight you need to start your digital journey.

Meet the speakers

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Brittany Mullen

Senior Customer Engagement Director,
Genesys

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Allison Castelot

Senior Product Marketing Manager, Genesys

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   Ian  Roberts

Director, Care Operations & Technology, Quicken

“By 2024, Insider Intelligence predicts that consumer retail spend via chatbots worldwide will reach $142 billion – up from just $2.8 billion in 2019.”

– Business Insider Intelligence, Chatbot Market in 2021

“You don’t need technical folks with coding experience to drive and support the product – a big plus compared to what we were using with Oracle and IBM previously.”

– Simon Johnson, Head of Digital Customer Experience, NatWest Group

In 2021, 43% of consumers throughout the US and in Canada said they’ve stopped doing business with companies that did a poor job personalizing their experiences.

– Seven best practices for building customer loyalty, Genesys, 2022