Innovation within reach

Adaptable CX: 3 innovative strategies for automation

We’ll tackle these top CX challenges:

Now more than ever your customers are looking for channel convenience — learn how to provide frictionless, tailored experiences across channels.

Personalization is now a requirement for customer-centric brands. Discover how to predict customer intent that can empower you to provide one-to-one personalization.

Some customers have to use multiple channels to reach their goal, leading to frustrating experiences. Learn how to connect journeys across channels to better understand how to optimize CX and performance.

The best brands in the world deliver extraordinary experiences. And the more customers encounter them, the more they expect the same from every brand, including yours. That creates a mountain of everyday challenges for your contact center. The surest way to solve them — and deliver the exceptional experiences your customers expect — is to innovate.

Innovation used to be limited to a few bold organizations that upended entire industries. Today, it’s business as usual for organizations that thrive through volatility.

With a potent mix of orchestration capabilities, you can put the power to innovate at your fingertips — for exceptional experiences that build customer loyalty, drive revenue and secure your competitive edge. And as your capabilities continue to evolve, your innovation opportunities expand.

Watch today to learn how you can use capabilities to innovate, solve everyday challenges and thrive.

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Meet the Speakers

Charlie Godfrey
Sr. Director, Experience Innovation
Genesys

Rebecca Roberts
Sr. Director, Product Marketing
Genesys

Jane Hendricks
Director, Product Marketing
Genesys

Ian Felder
Sr. Product Marketing Manager
Genesys

+1.888.436.3797

Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.