AppFoundry Webinar

Genesys and Observe.AI: Actionable AI-driven insights

Adding artificial intelligence (AI) and analytics to the customer journey improves the overall experience for your customers and your agents. Join this webinar to learn how Observe.AI interaction analytics, quality management and agent coaching — coupled with the powerful Genesys Contact Center as a Service (CCaaS) platform — gives you a competitive edge.


Find out how to:
  • Leverage AI and analytics to gain actionable insights
  • Improve agent performance
  • Take advantage of a margin-rich platform that allows for partner service wrap

Meet the Speakers

David feilu headshot copy

David Feliu
Director of Alliances

Jay acosta headshot copy

Jay Acosta
Head of Alliances – CCaaS, System Integrators & Service Providers

Yige li headshot copy

Yige Li
Solutions Engineer