Genesys and Observe.AI: Actionable AI-driven insights
Adding artificial intelligence (AI) and analytics to the customer journey improves the overall experience for your customers and your agents. Join this webinar to learn how Observe.AI interaction analytics, quality management and agent coaching — coupled with the powerful Genesys Contact Center as a Service (CCaaS) platform — gives you a competitive edge.
Find out how to:
Leverage AI and analytics to gain actionable insights
Improve agent performance
Take advantage of a margin-rich platform that allows for partner service wrap
Meet the Speakers
David Feliu
Director of Alliances
Observe.ai
Jay Acosta
Head of Alliances – CCaaS, System Integrators & Service Providers
Observe.ai
