ContactBabel Research Report

US Contact Center Verticals: Retail

In retail it’s all about keeping your customers happy. And as customer behavior and expectations shift, that gets harder every day. Increasingly, that means integrating web chat and proactive outbound service through emails, calls or SMS to improve customer satisfaction.

See how your efforts align with the state of the art in the latest retail industry report. Leveraging data from multiple large-scale surveys of retail contact centers in the US, this study takes an in-depth look at the latest operational challenges and innovative trends.

Download the ContactBabel research report to learn:

  • How consumer trends are impacting the size, structure and growth of retail contact centers
  • How retail contact centers stack up against larger CX trends
  • How technology solutions are empowering retail call centers to keep pace with customer expectations