ContactBabel CX Decision-Makers Guide 2018

Make smarter decisions to improve customer retention

Customer experience directly affects customer retention. Find out more about your customers’ preferences and gain insights into what they actually value within an interaction.

A major annual report studied the customer experience strategy, performance, operations and technology aspects of US organizations. Here are some of your peers’ top challenges:

  • Improving first contact resolution rates by enabling one employee to handle an issue
  • Gaining organizational mindshare for customer experience as a priority
  • Overcoming the restrictions of outdated technologies, especially in business-to-consumer sectors

Discover how and why organizations are driving radical customer experience improvement programs in the analyst guide, The ContactBabel US Contact Center Decision-Makers’ Guide 2018.

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