Unlocking the transformative power of AI for contact centers with Google Cloud and Genesys

Customer experience and evolving customer preferences

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Customer experience (CX) has moved into the spotlight — with companies seeing higher than usual call volumes. Artificial intelligence (AI) can alleviate the added strain on agents. According to IDC, “The #1 business driver for embracing AI for contact centers is providing better CX.”

Watch the video to learn:

Ways you can improve customer experience
How organizations are using Google Cloud Contact Center AI
Lessons and success metrics of early adopters

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Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.