IDC video

Unlocking the transformative power of AI for contact centers with Google Cloud and Genesys

Customer experience and evolving customer preferences

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Customer experience (CX) has moved into the spotlight — with companies seeing higher than usual call volumes. Artificial intelligence (AI) can alleviate the added strain on agents. According to IDC, “The #1 business driver for embracing AI for contact centers is providing better CX.”

Watch the video to learn:

Ways you can improve customer experience
How organizations are using Google Cloud Contact Center AI
Lessons and success metrics of early adopters

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.