IDC video

Unlocking the transformative power of AI for contact centers with Google Cloud and Genesys

Customer experience and evolving customer preferences

Customer experience (CX) has moved into the spotlight — with companies seeing higher than usual call volumes. Artificial intelligence (AI) can alleviate the added strain on agents. According to IDC, “The #1 business driver for embracing AI for contact centers is providing better CX.”

Watch the video to learn:

  • Ways you can improve customer experience
  • How organizations are using Google Cloud Contact Center AI
  • Lessons and success metrics of early adopters