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GovLoop Research Brief: Team Up With Automation for a Better Citizen Experience

Automation technologies such as chatbots, voice assistance, and artificial intelligence (AI) have been deployed widely and rapidly in the private sector. As a result, people are growing accustomed to the efficiency automation provides and raising their expectations about service quality from the public sector.

Many government agencies have been slow to adopt automation, frustrating the public and employee alike.

This exclusive GovLoop and Genesys research report shares current trends and challenges in adopting automation technologies.

This brief shares:

  • Survey results from 120 federal, state and local government employees on automation
  • How to overcome challenges associated with automation
  • The potential automation has to enhance CX and free up staff time