TEC Spotlight Report

Genesys DX: The next-gen solution for digital customer experience

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Download this report to learn how Genesys DX:

Synchronizes data across touchpoints for customer-driven knowledge and insights
Understands and predicts customer intent for more fluid, intuitive digital experiences
Uses AI to engage customers proactively with the right information at the right time
Empowers agents with knowledge and insights to deliver empathetic interactions

The Genesys DX^TM offering is redefining what a premium digital customer engagement platform can do. Powered by artificial intelligence (AI), Genesys DX orchestrates seamless customer journeys while empowering agents with the knowledge and insights to deliver empathetic experiences.

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Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.