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Genesys and AWS: Market leaders in healthcare

Five Ways to Reimagine the Patient Experience

There’s a dramatic shift in how people choose to manage their health. Care providers need a consistent, engaging and digital approach that reflects this new patient experience — and leads to better business outcomes.  

But most providers only track patient interactions at isolated touchpoints and have difficulty measuring overall satisfaction.

Customers want better, personalized experiences delivered to their channel or device of choice. Discover how you can deliver the power of personalization with the Genesys Cloud CX™ platform, powered by Amazon Web Services. By understanding patient journeys, providers can identify how digital solutions improve care and deliver the experiences patients expect.

This ebook examines five high-priority patient journeys that providers can measure to align patient goals and emerging digital tools with their own business goals.

Download this ebook to learn ways to:

  • Align patient goals with business outcomes
  • Deliver consistent, engaging and informative patient experiences
  • Streamline healthcare and optimize patient journeys with digital tools
  • Develop a framework to measure, monitor and optimize patient experience