Genesys and AWS: Market leaders in healthcare

Five Ways to Reimagine the Patient Experience

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There’s a dramatic shift in how people choose to manage their health. Care providers need a consistent, engaging and digital approach that reflects this new patient experience — and leads to better business outcomes.

But most providers only track patient interactions at isolated touchpoints and have difficulty measuring overall satisfaction.

Customers want better, personalized experiences delivered to their channel or device of choice. Discover how you can deliver the power of personalization with the Genesys Cloud™ platform, powered by Amazon Web Services. By understanding patient journeys, providers can identify how digital solutions improve care and deliver the experiences patients expect.

This ebook examines five high-priority patient journeys that providers can measure to align patient goals and emerging digital tools with their own business goals.

Download this ebook to learn ways to:

Align patient goals with business outcomes
Deliver consistent, engaging and informative patient experiences
Streamline healthcare and optimize patient journeys with digital tools
Develop a framework to measure, monitor and optimize patient experience

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.