Empathy in Customer Service: A Consumer Survey and Practical Guide

Today, with people more anxious and stressed than ever, empathy in customer service has arguably never been more important. To shed some light on this, MyCustomer and Genesys commissioned a consumer study examining how successfully today’s organizations are catering to their customers’ emotional requirements, and how it impacts business reputation and customer relationships.

Download the MyCustomer report and learn:

  • How well today’s organizations are responding to the consumer need for empathy in their customer service interaction
  • Implications for those organizations that do and don’t deliver empathy well
  • How to respond and improve empathy in your own service experience

Download the research report

Empathy in customer service 3d report