Three crucial factors for building customer loyalty in insurance

Execs in the Know white paper

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Customer experience in the insurance industry can be far more complex and emotional compared to other industries. To build loyalty and prevent consumer churn, insurers must understand how to provide excellent, empathetic customer care across an omnichannel environment.

With the rise of digital channels, consumers have a range of choices for how they engage with insurers — from self-service to contacting a live agent. Explore this white paper, which examines US consumer survey data to give you a pulse on the current insurance consumer experience.

Read this white paper to learn:

Why excellent customer care is the biggest factor for earning consumer loyalty
How to meet evolving customer experience expectations to prevent consumer churn
The importance of omnichannel capabilities in the insurance industry

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.