Genesys Multicloud CXEnterprise contact center software. Every experience.
Genesys Multicloud CX™ fits your unique business, cloud
infrastructure and CX ecosystem.
Create holistic, personalized experiences that delight your customers, engage your employees and position your company for what’s next. The Genesys Multicloud CX™ platform is the contact center solution of choice for leading global businesses to create one-of-a-kind experiences at scale.
Unify voice and digital channels, self-service, work items, and inbound and outbound interactions through native capabilities and best-in-class integrations. Deployable on any cloud, Genesys Multicloud CX is a future-proof solution that adapts to your unique customer experience (CX) ecosystem.
regional contact centers
calls each year
cloud contact center platform
Build a cloud contact center that delivers your specific business goals by combining the right people with the right technology, powered by artificial intelligence (AI). Forge deeper connections with your customers and become a loyalty leader in today’s digital economy.
Bridge your technology and data silos to create holistic customer conversations that span every channel. Unite the best native capabilities and third-party solutions to orchestrate amazing experiences for your customers and employees.
Deploy Genesys Multicloud CX across the cloud platform of your choice, including Microsoft Azure, Amazon Web Services (AWS) and Google Cloud. It’s available through public or private cloud models to maximize control over infrastructure, deployment and administration.
Choose from a powerful suite of all-in-one channels and applications, where the context and content of a customer’s journey are never lost, and employees have the information they need in a tool they’ll love using — even when they’re working remotely.
Digital customer engagement
Reporting and analytics
Integrations and apps
Security and reliability
Orchestrating amazing experiences requires myriad technologies, tightly integrated and coordinated among multiple vendors. Genesys Multicloud CX optimizes your unique infrastructure through pre-built integrations, APIs, service experts and a continually growing network of global partners.
Since implementing Genesys Multicloud CX, our average speed-to-answer and abandonment rates are 90% better and we’ve seen a 50% decrease in our transfer rate. It usually takes months to see efficiencies like these. We saw them starting within two days.
— Jamie Gladson, Senior Manager, Consumer Services Technology, Whirlpool Corporation
As soon as a customer enters a local branch and takes a ticket from the system it notifies Genesys Outbound Contact Manager, which places a call with their portfolio manager. They then phone the customer’s mobile to see if there’s anything they can help with.
— Esra Turhan, Contact Center Senior Vice President, DenizBank Financial Services Group
From straightforward to sophisticated, there’s virtually no end to the ways you can deploy and use Genesys Multicloud CX. It’s the only leading Contact Center as a Service solution to offer the choice of any cloud configuration you desire. Maximize existing commitments with the ability to deploy on any major cloud platform, including AWS, Google Cloud and Microsoft Azure.
Our decades of experience can help you create a unified CX infrastructure that delivers one-of-a-kind experiences your customers will love. Among many other features, you’ll get:
There are five cloud deployment types every contact center should consider. Explore the benefits of each — and determine which approach is right for you.
Genesys Multicloud CX software meets and exceeds modern security standards. Key third-party certifications and rigorous regulatory compliance mean you can trust that customer and business data remain private — no matter your industry or location.
Enlist the partners and technologies you need to realize your vision. Benefit from expert service partners every step of the way — from mapping your systems, processes and journeys to helping you build the most ideal solution.
Stay one step ahead of the competition and get the most out of your Genesys investments. Get up and running quickly using Genesys implementation methodologies, and maximize the capabilities of Genesys Multicloud CX.
Extend the capabilities of Genesys Multicloud CX through our AppFoundry. Developed by specialized partners, you can add entirely new features and valuable integrations using the hundreds of apps available in the marketplace.
The Genesys Choice pricing model empowers CX operational leaders to take charge, experiment and innovate with robust flexibility and control. Turn services on and off as needed, scale up or down, and burst at a moment’s notice. Start building a differentiated customer experience that’s agile and responsive to changing market conditions and seasonal demands. With Genesys Choice, our entire offering is made transparent to you, so you know exactly what you’re paying for and why.
Genesys Multicloud CX lets you create frictionless CX your way. Evolve your customer experience on your own terms, so no matter what the future brings, you’ll have the technology you need to continue orchestrating empathetic, one-of-a-kind experiences. Control your infrastructure, deployment, and management and get the advantages of any cloud — without compromise.
Request a demo today to see how Genesys Multicloud CX can empower your company to reap the benefits of a sophisticated omnichannel solution that unites with your existing systems, scales to your demands and evolves to continually exceed customer expectations.
We’ll contact you directly to set up a date and time that works with your schedule.