Genesys Cloud CX orchestrates experiences across every customer and employee interaction
Genesys Cloud CX® is a leading AI‑Powered Experience Orchestration offering. With it, you can coordinate every step of your customer and employee experience by shaping journeys for moments that matter.
Trusted by businesses of all sizes in over 100 countries, Genesys Cloud CX is a leading customer and employee experience solution. It enables you to increase customer loyalty and employee retention with AI everywhere powering omnichannel engagements, intelligent routing, built-in workforce engagement, end-to-end journey management and more. Use one platform to power more connected, meaningful experiences. Every customer. Every interaction. Every time.
With native AI, gain deep customer and employee insights — predict needs, identify trends and make data-driven decisions.
With a native API-first, open cloud platform, ensure the agility, scalability and innovations you need to succeed.
Combine customer engagement and workforce engagement with journey management capabilities in a single unified platform.
Orchestrate every experience with full-featured voice, digital, AI, journey analytics, customer engagement and workforce management capabilities — all from one platform.
Genesys Cloud CX delivers true AI-Powered Experience Orchestration
A modern, cloud-native solution, Genesys Cloud CX delivers unmatched scalability; easy-to-use, ready-to-deploy interfaces; a single tool for building orchestration flows; and an event data platform for multistage data lifecycle management.
The Genesys Cloud™ platform exceeds modern security standards with external penetration testing, attack defense automation, and TLS and AES-256 encryption. You can trust all data remains private — no matter what.
Purchase only the capabilities you need. Scaling down or upgrading is easy. With Genesys, you’re investing in a partner that’s proven and a product that’s visionary.
See how credit management experts Lowell Norway drove results from unifying inbound, outbound, IVR, email and chat communications on a single agent desktop.
average response rates
first-call resolution
boost in agent productivity
