Connect to customers anywhere, anytime with omnichannel engagement solutions

Give your customers more choice, and bring engagements from all of their favorite channels into one unified workspace for your support team. Seamless transitions from chatbots to live human team members mean more efficiency and happier customers.

Live chat

Offer more than phone and email

At the heart of Genesys DX is world-class live chat software. Built with powerful features and tight security, our live chat brings businesses out of the dark age and into the digital age.

Packed with customizability and robust reporting, you can tailor the experience to meet your customer and business needs.

Whether proactively reaching out to website visitors or responding in real time to incoming queries, Genesys DX has all the tools you need for live chat success.

Live chat

Messaging apps

Meet your customers on the channels they prefer

Messaging apps are perhaps the most popular personal communication channel on the planet. WhatsApp, Facebook Messenger and WeChat combined have more than 4 billion1 monthly active users. And 89% of consumers2 globally would like to use these intermittent (or asynchronous) messaging apps to communicate with businesses, too. Enable your customers to engage on their terms.

Genesys DX offers numerous messaging channels for an omnichannel approach, including:

  • SMS/text
  • WhatsApp
  • Facebook Messenger
  • Microsoft Teams

1 Statista 2019
2 Twilio and Vanson Bourne Mobile Messaging Consumer Survey 2016

Social media

Turn followers into customers

Businesses are directly engaging with some of their most loyal customers through social media interfaces like Facebook Messenger and Twitter. But with many software solutions, support team members have to toggle between screens or tools to manage those conversations, creating inefficiencies and reporting challenges.

Genesys DX consolidates all social media interactions into a unified back-end workspace, so your support team can understand the full context of every conversation and deliver faster, more personalized service.

Messaging apps
Social media


Take control of your inbox

Though customer engagements are moving to chat and social media, recent research shows that email remains one of the most preferred engagement channels among consumers across the globe. Genesys DX treats emails just like all other channels — assigning, routing and transferring inquiries in whatever way your business decides.

See the future of omnichannel customer engagement

Take the first step in bringing the best of AI chatbots and human support together. Request a demo of Genesys DX and discover how to provide your customers — and empower your employees — with what they need the first time, every time.

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