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Kickstart your Xperience with  breakfast and networking with our sponsors.

With unprecedented opportunities in the experience economy, AI is the strategic imperative to scale to the expectations of customers and employees. Genesys Cloud is the only platform purpose-built to help raise your level of experience orchestration to meet this moment with the seamless coordination of technology, interactions, and touchpoints. We’ll guide you through the latest in Genesys Cloud innovation, including AI-powered Copilots, employee experiences and orchestration tools to see what’s next for the future of CX.

Enjoy a quick networking break and meet Genesys experts and partners to learn more about the Genesys AI-Powered Experience Orchestration platform.

Breakout 1: Discover Genesys Cloud AI

Today, there are dozens of AI vendors all vying for your attention – it’s a challenge to separate the noise from the true expertise that will deliver the results your business is looking for. At this session, learn how Genesys builds AI differently, and what our “secret sauce” will mean for your customers and your business.

Breakout 2: Elevating value across your contact center teams

Hear about the future of workforce engagement management and how it supports new trends in employee experience. Find out how to create a more engaged and high-performing team by transforming processes, behaviors and metrics to fully realize your employees’ potential.

Enjoy lunch with your peers and meet Genesys experts and partners to learn more about the Genesys AI-Powered Experience Orchestration platform.

Breakout 1: Expanding channel-less experiences

Learn how Genesys is embracing channel-less communication by expanding to public social media interactions and leveraging AI to streamline agent workflows and efficiencies across different mediums. Also, hear about recent improvements made to digital channels, from email to mobile apps.

Breakout 2: Beyond Boundaries: Enhancing Citizen and Patient Engagement with Genesys

Come hear from Genesys and how their 650+ public services and health systems leverage Genesys to drive a better patient, citizen, and employee experience including: Enhanced citizen engagement through multimedia experiences, Optimized operational efficiency through workflow efficiencies and employee tools, Data-driven decision making through rich analytics and co-pilot, Adaptability to changing needs through cloud based innovations, Critical EHR and Systems of Record Integrations.

Breakout 3: From Challenges to Change: Leveraging AI for Better Business Outcomes in Insurance

Explore the changing dynamics of customer and employee experiences within the insurance industry. Discover how Genesys AI is addressing industry challenges and delivering cutting-edge solutions that enhance interactions for both customers and frontline employees.

Breakout 1: Effortless AI: An AI-adoption model for customer experience

Adopting AI for CX enhancement isn’t just an option — it’s a necessity. To stand out, companies must adeptly implement AI. However, the challenge lies in leveraging the transformative power of AI and knowing where to begin. Our framework-based approach to AI adoption balances short-term value realization with long-term strategy. In each step of this model, you’ll adopt capabilities that deliver quick returns while laying the groundwork for even greater value later.

Breakout 2: Discover Genesys Cloud Journey Management

Discover the power of the new Genesys Cloud Journey Management, an end-to-end solution for understanding customer journeys at scale. Learn to visualize journey flows, analyze interactions and equip your business with actionable insights to drive better journey outcomes. Gain deep insights across digital and voice channels — leveraging real-time and historical data analysis for continuous experience enhancements.

Breakout 3: The Genesys Cloud platform: Overcome migration obstacles to unleash AI-powered innovation

Moving to the cloud? This one’s for you. Discover what cloud-native tech is fueling digital, artificial intelligence, journey management and workforce engagement management innovation. Learn about the most common technical challenges companies face when moving to the cloud. Make it personal by sharing your top concerns; you’re likely not alone. One of our star solution architects will briefly discuss these areas to show how to overcome certain obstacles standing between you and your future with Genesys Cloud. Experts will be around after the session to continue the discussion, and you’ll likely meet some peers who can help, too.

Breakout 1: CX Cloud from Genesys and Salesforce: Streamline your CX transformation

Delivering on the high expectations of today’s experience economy requires unifying customer experience, workforce management and CRM systems like never before. In this session, we’ll detail our jointly offered solution and recent enhancements; deep dive into the technical architecture and roadmap; and discuss how our artificial intelligence technologies come together. You’ll learn how Genesys and Salesforce can consolidate and transform your CX tech stack and hear strategies for boosting workforce productivity and customer loyalty.

Breakout 2: Mastering the value of WEM in six steps

In today’s fast-paced world, exceptional customer experiences depend on a highly engaged and efficient workforce. Discover how to address key challenges and maximize the value of your workforce engagement management solution with six straightforward steps that lead to major business benefits.

Breakout 3: Use of AI to address trending challenges in high-touch Financial Services

Domains such as Wealth Management, Lending, Mortgage and other High-touch FInancial Services face unique challenges in a competitive and complicated market. Learn how Financial Services Institutions are using Genesys AI to compete and thrive in these areas.

Enjoy a quick networking break and meet Genesys experts and partners to learn more about the Genesys AI-Powered Experience Orchestration platform.

Genesys customers and partners will showcase how AI-Powered Experience Orchestration has transformed the way they do business. Hear directly from your peers on how to get the most from cloud transformation and scale business impact with the latest AI technology.