Be sure you’re getting the most out of your Genesys Cloud subscription. Your Genesys Customer Success team can help. We offer free webinars and featured resources to introduce you to platform capabilities so you can deliver a next level customer experience.
Bookmark this link and check back often to see our monthly workshop topics.
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Wait for an email confirmation from ON24 with a link to join the event. We will also send you reminders as the date/time approaches.
We hope to see you at the workshop! In the meantime, if we can help you with any other questions about Genesys or Genesys Cloud, please email us at gCSMteam@genesys.com and we’ll be in touch.
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July 16th @11 EST / 3:00 GMT
Measure and track the benefits of using the various AI-powered capabilities of Genesys Cloud we have explored within the AI Series. This session explores the platform’s powerful AI analytics ecosystem showcasing how administrators can leverage specific tools to gain actionable insights and optimize AI-driven customer interactions. By mastering these analytics capabilities, organizations can enhance their virtual agents’ performance, improve knowledge base effectiveness, and empower human agents with AI-driven insights, ultimately leading to more efficient operations and superior customer experiences.
July 30th @11 EST / 3:00 GMT
Genesys Supervisor Copilot provides a set of AI-powered features designed to enhance supervisory roles with Conversational Intelligence and automate management processes, reducing manual effort while improving decision-making and consistency.
Built to work seamlessly with Genesys Cloud CX functionalities, Virtual Supervisor features automate quality management, compliance monitoring, and performance evaluation processes.
Register for Xperience, Genesys’ flagship user conference in Nashville, Tennessee September 8-10
Access the Genesys Cloud Community for discussion threads, additional support and other resources.
If you’ve missed any of the live “How To” workshops, click the topic below to register to watch them on-demand.
