Xperience is Sep 1 – 3: Don’t miss the CX+AI event of the year
Xperience is Sep 1 – 3
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Customer Success Webinars and Resources

Be sure you’re getting the most out of your Genesys Cloud subscription. Your Genesys Customer Success team can help. We offer free webinars and featured resources to introduce you to platform capabilities so you can deliver a next level customer experience.

Bookmark this link and check back often to see our monthly workshop topics.

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We hope to see you at the workshop! In the meantime, if we can help you with any other questions about Genesys or Genesys Cloud, please email us at CXspecialist@genesys.com and we’ll be in touch.

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Check out our upcoming sessions:

CS adoption workshops Thumbnails - AI Guides

August 12th at 11:00 EDT / 3:00 GMT

Guides and Guardrails – Always in control with Genesys AI 

The limitless potential of Artificial Intelligence creates valid concern towards how to manage these solutions correctly and ensure they behave accordingly. Part of the key principles of Genesys AI is to ensure it only follows what you tell it to do. Join us as we take a closer look at the guides and guardrails embedded in Genesys Cloud and how it allows you to optimize AI to deliver a great customer and agent experience. 
CS adoption workshops Thumbnails - GPR

August 26th at 11:00 EDT / 3:00 GMT

Optimizing Customer Connections with Predictive Routing

Predictive routing enables you to use machine learning to optimize your key performance indicators (KPIs) by matching each interaction with the available agent that is best able to handle it. Discover how Predictive Routing on Genesys Cloud can personalize and improve customer experiences, simplify operations with turnkey AI, optimize resources and grow revenue. 

Explore the Genesys Orchestrators™ program to learn, connect, and grow with personalized training, real-time support, and recognition — all in one place.

Benefit from:

  • Always-on support: 24/7 AI-powered solutions in the Orchestrator Portal.
  • Genesys experiences: Personalized content and suggestions based on your preferences.
  • Human + digital value: Enhanced digital assistance reinforced by human support, complemented by opportunities for peer collaboration and knowledge sharing.

Log into the Genesys Orchestrators™ to set up your account today and earn your first badge!

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If you’ve missed any of the live “How To” workshops, click the topic below to register to watch them on-demand.

Guides and Guardrails – Always in control with Genesys AI

Results Tracking & Value Realization in Genesys Cloud 

Knowledge Workbench vs. Knowledge Fabric: Choosing the Right Solution for Your CX Needs

Agentic Virtual Agents – Foundations and First Steps 

Intelligent Automation with Genesys Cloud Virtual Agent

Genesys Virtual Assistants 101: Which Solution is Right for You?

Your First Genesys Cloud NLU Bot – a Live Build Session

Reimagining the Agent Experience: Agent Copilot, AI-Powered

Speech & Text Analytics for ROI

Reporting and Performance Views – a Refresher

Scripting in Genesys Cloud – Scripts in Action

Getting Started with Genesys AI Quality Management

Post Call Surveys in Genesys Cloud