Be sure you’re getting the most out of your Genesys Cloud subscription. Your Genesys Customer Success team can help. We offer free webinars and featured resources to introduce you to platform capabilities so you can deliver a next level customer experience.
Bookmark this link and check back often to see our monthly workshop topics.
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We hope to see you at the workshop! In the meantime, if we can help you with any other questions about Genesys or Genesys Cloud, please email us at CXspecialist@genesys.com and we’ll be in touch.
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April 15th at 11:00 EST / 3:00 GMT
Join us for a hands-on workshop that removes barriers to Speech & Text Analytics (STA) activation with the latest permissions updates and demonstrates how to achieve significant outcomes in a short period of time. Learn how leading organizations are using STA to improve customer satisfaction, reduce handle times, and optimize agent performance while we walk through a practical use case from setup to measurable results. Walk away with a clear activation roadmap, permission assignment best practices, and proof of the tangible ROI that STA brings to contact center operations.
April 22nd at 11:00 EST / 3:00 GMT
In this workshop, you’ll discover how Genesys Cloud’s native post call survey capabilities enable you to seamlessly gather customer feedback without the need for third-party integrations. As we go through this workshop, we’ll talk about the strategic value of post call surveys in your CX programs. We’ll talk about how surveys are configured and discuss how to turn feedback into actionable insights via reports & analytics and more.
April 29th at 11:00 EST / 3:00 GMT
Join us for an interactive workshop designed to help you unlock the latest capabilities of Genesys Agent Copilot and understand how it is evolving from a support tool into an AI-powered co-worker.
We’ll explore recent enhancements—including AI-generated summaries, real-time guidance, Copilot analytics, and deeper integrations—and show how leading organizations are using these capabilities to improve agent performance, accelerate training, and deliver more consistent customer experiences.
Through a practical use case, you’ll see how Copilot reduces handle time, enhances quality, and provides measurable insights into agent behavior and AI adoption.
