Xperience: Highlights from CX+AI Event of 2026
Highlights from CX+AI Event of 2026
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Customer Success Webinars and Resources

Be sure you’re getting the most out of your Genesys Cloud subscription. Your Genesys Customer Success team can help. We offer free webinars and featured resources to introduce you to platform capabilities so you can deliver a next level customer experience.

Bookmark this link and check back often to see our monthly workshop topics.

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Wait for an email confirmation from ON24 with a link to join the event. We will also send you reminders as the date/time approaches.

We hope to see you at the workshop! In the meantime, if we can help you with any other questions about Genesys or Genesys Cloud, please email us at CXspecialist@genesys.com and we’ll be in touch.

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Check out our upcoming sessions:

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September 9th at 11:00 EDT / 3:00 GMT

The Social Front Door: Transform Digital Channels into Orchestrated Experiences 

Explore how Genesys Cloud enables businesses to transform WhatsApp, Facebook, and Instagram from simple messaging channels into the front door of fully orchestrated customer journeys. In this session, we will learn how to leverage platform capabilities to shift from reactive, fragmented interactions to seamless, outcome-driven experiences that scale. We will share real-world customer success stories and practical use cases that will hopefully help you discover how to meet your customers where they are while delivering the personalized, intelligent experiences they expect. 
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September 23rd at 11:00 EDT / 3:00 GMT

Genesys Cloud Copilot: AI-Powered Productivity for Contact Center Operations 

Genesys Cloud Copilot is an AI-powered assistant embedded directly in Genesys Cloud that enables administrators, supervisors, and operations leaders to complete complex tasks using natural language queries rather than navigating traditional menu-based interfaces. Built on an extensible agentic framework with specialized AI Agents, Copilot provides guided, context-aware assistance and executes multi-step workflows in real time, shifting AI from passive support to active execution. This session will talk about how Copilot can streamline your daily operations, from configuring users and queues to exploring operational data and resolving issues—all through simple conversational requests.

Explore the Genesys Orchestrators™ program to learn, connect, and grow with personalized training, real-time support, and recognition — all in one place.

Benefit from:

  • Always-on support: 24/7 AI-powered solutions in the Orchestrator Portal.
  • Genesys experiences: Personalized content and suggestions based on your preferences.
  • Human + digital value: Enhanced digital assistance reinforced by human support, complemented by opportunities for peer collaboration and knowledge sharing.

Log into the Genesys Orchestrators™ to set up your account today and earn your first badge!

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If you’ve missed any of the live “How To” workshops, click the topic below to register to watch them on-demand.

Optimizing Customer Connections with Predictive Routing 

Guides and Guardrails – Always in control with Genesys AI

Intelligent Automation with Genesys Cloud Virtual Agent

Results Tracking & Value Realization in Genesys Cloud 

Knowledge Workbench vs. Knowledge Fabric: Choosing the Right Solution for Your CX Needs

Agentic Virtual Agents – Foundations and First Steps 

Genesys Virtual Assistants 101: Which Solution is Right for You?

Your First Genesys Cloud NLU Bot – a Live Build Session

Reimagining the Agent Experience: Agent Copilot, AI-Powered

Reporting and Performance Views – a Refresher

Speech & Text Analytics for ROI

Scripting in Genesys Cloud – Scripts in Action

Getting Started with Genesys AI Quality Management

Post Call Surveys in Genesys Cloud