Customer Success Webinars and Resources

Be sure you’re getting the most out of your Genesys Cloud subscription. Your Genesys Customer Success team can help. We offer free webinars and featured resources to introduce you to platform capabilities so you can deliver a next level customer experience.

Bookmark this link and check back often to see our monthly workshop topics.

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Wait for an email confirmation from ON24 with a link to join the event. We will also send you reminders as the date/time approaches.

We hope to see you at the workshop! In the meantime, if we can help you with any other questions about Genesys or Genesys Cloud, please email us at CXspecialist@genesys.com and we’ll be in touch.

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Check out our upcoming sessions:

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July 15th at 11:00 EST / 3:00 GMT

Agentic Virtual Agents – Foundations and First Steps  

Join us on this workshop as we help you gain a better understanding of Agentic Virtual Agents using Genesys Cloud’s no-code AI Studio platform, powered by Large Action Model (LAM) technology that enables action-oriented AI capable of reasoning between knowledge sources and reliably completing tasks. Participants will see how to configure agent capabilities, tools, knowledge integrations, and guardrails to create conversational virtual agents that improve self-service containment and first contact resolution rates while minimizing AI hallucination risks.
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July 29th at 11:00 EST / 3:00 GMT

Results Tracking & Value Realization in Genesys Cloud   

Discover how to measure and demonstrate the ROI of your customer experience investments using Genesys Cloud’s unified analytics and reporting capabilities. This session will guide you through  performance dashboards, tracking business outcomes, and creating actionable insights that prove the value of your CX initiatives.

Explore the Genesys Orchestrators™ program to learn, connect, and grow with personalized training, real-time support, and recognition — all in one place.

Benefit from:

  • Always-on support: 24/7 AI-powered solutions in the Orchestrator Portal.
  • Genesys experiences: Personalized content and suggestions based on your preferences.
  • Human + digital value: Enhanced digital assistance reinforced by human support, complemented by opportunities for peer collaboration and knowledge sharing.

Log into the Genesys Orchestrators™ to set up your account today and earn your first badge!

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If you’ve missed any of the live “How To” workshops, click the topic below to register to watch them on-demand.

Knowledge Workbench vs. Knowledge Fabric: Choosing the Right Solution for Your CX Needs

Intelligent Automation with Genesys Cloud Virtual Agent

Your First Genesys Cloud NLU Bot – a Live Build Session

Genesys Virtual Assistants 101: Which Solution is Right for You?

Reimagining the Agent Experience: Agent Copilot, AI-Powered

Post Call Surveys in Genesys Cloud

Speech & Text Analytics for ROI

Scripting in Genesys Cloud – Scripts in Action

Digital User Tracking in Action

Getting Started with Genesys AI Quality Management

Reporting and Performance Views – a Refresher
Introduction to Agent Scripting in Genesys Cloud