Customer Success Webinars and Resources

Be sure you’re getting the most out of your Genesys Cloud subscription. Your Genesys Customer Success team can help. We offer free webinars and featured resources to introduce you to platform capabilities so you can deliver a next level customer experience.

Bookmark this link and check back often to see our monthly workshop topics.

Thank you for registering!

Wait for an email confirmation from ON24 with a link to join the event. We will also send you reminders as the date/time approaches.

We hope to see you at the workshop! In the meantime, if we can help you with any other questions about Genesys or Genesys Cloud, please email us at CXspecialist@genesys.com and we’ll be in touch.

See you soon!

Please reload the page to register for another event.

Check out our upcoming sessions:

880x480-AI Tokens Quick Wins-Agent Copilot

October 8th @11 EST / 3:00 GMT

Leveraging AI Experience Tokens and Use Cases

Whether you are getting started with your free Genesys Cloud AI Experience Token allocation or deciding how many tokens you’ll need, join this session to learn how to leverage AI tokens in various use cases. From Copilot to Virtual Agents see how your business can benefit from beginning your AI journey with Genesys!

880x480-AI Studio and AI Guides

October 22nd @11 EST / 3:00 GMT

Experience Orchestration and Customer Stories

Wondering how to advance your AI capabilities and enhance your customer and employee experiences? At this session, you will hear various customer use cases highlighting how leveling up Experience Orchestration has enabled greater gains from Genesys AI. Learn about Genesys Orchestrators™ and empower yourself to benefit from the next level of orchestration!

If you’ve missed any of the live “How To” workshops, click the topic below to register to watch them on-demand.