Xperience is Sep 1 – 3: Don’t miss the CX+AI event of the year
Xperience is Sep 1 – 3
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Customer Success Webinars and Resources

Be sure you’re getting the most out of your Genesys Cloud subscription. Your Genesys Customer Success team can help. We offer free webinars and featured resources to introduce you to platform capabilities so you can deliver a next level customer experience.

Bookmark this link and check back often to see our monthly workshop topics.

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Wait for an email confirmation from ON24 with a link to join the event. We will also send you reminders as the date/time approaches.

We hope to see you at the workshop! In the meantime, if we can help you with any other questions about Genesys or Genesys Cloud, please email us at CXspecialist@genesys.com and we’ll be in touch.

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Check out our upcoming sessions:

CS adoption workshops Thumbnails - CTRL AI SUCCEED June 30 - 880x480

July 29th at 11:00 EDT / 3:00 GMT

Knowledge Workbench vs. Knowledge Fabric: Choosing the Right Solution for Your CX Needs 

Join us as we explore Genesys Cloud’s two knowledge management solutions—Knowledge Workbench V2 and Knowledge Fabric—to help you discover the right fit for your needs. You’ll learn when to use article-based knowledge versus AI-powered multi-source approaches, and walk away with discovery questions, implementation best practices, and the confidence to deliver modern knowledge-driven CX experiences. 
Workbench - 880x480

August 5th at 11:00 EDT / 3:00 GMT

Results Tracking & Value Realization in Genesys Cloud

Discover how to measure and demonstrate the ROI of your customer experience investments using Genesys Cloud’s unified analytics and reporting capabilities. This session will guide you through  performance dashboards, tracking business outcomes, and creating actionable insights that prove the value of your CX initiatives.
CS adoption workshops Thumbnails - AI Guides

August 12th at 11:00 EDT / 3:00 GMT

Guides and Guardrails – Always in control with Genesys AI 

The limitless potential of Artificial Intelligence creates valid concern towards how to manage these solutions correctly and ensure they behave accordingly. Part of the key principles of Genesys AI is to ensure it only follows what you tell it to do. Join us as we take a closer look at the guides and guardrails embedded in Genesys Cloud and how it allows you to optimize AI to deliver a great customer and agent experience. 
CS adoption workshops Thumbnails - GPR

August 26th at 11:00 EDT / 3:00 GMT

Optimizing Customer Connections with Predictive Routing

Predictive routing enables you to use machine learning to optimize your key performance indicators (KPIs) by matching each interaction with the available agent that is best able to handle it. Discover how Predictive Routing on Genesys Cloud can personalize and improve customer experiences, simplify operations with turnkey AI, optimize resources and grow revenue. 

Explore the Genesys Orchestrators™ program to learn, connect, and grow with personalized training, real-time support, and recognition — all in one place.

Benefit from:

  • Always-on support: 24/7 AI-powered solutions in the Orchestrator Portal.
  • Genesys experiences: Personalized content and suggestions based on your preferences.
  • Human + digital value: Enhanced digital assistance reinforced by human support, complemented by opportunities for peer collaboration and knowledge sharing.

Log into the Genesys Orchestrators™ to set up your account today and earn your first badge!

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If you’ve missed any of the live “How To” workshops, click the topic below to register to watch them on-demand.

Knowledge Workbench vs. Knowledge Fabric: Choosing the Right Solution for Your CX Needs

Intelligent Automation with Genesys Cloud Virtual Agent

Genesys Virtual Assistants 101: Which Solution is Right for You?

Your First Genesys Cloud NLU Bot – a Live Build Session

Reimagining the Agent Experience: Agent Copilot, AI-Powered

Post Call Surveys in Genesys Cloud

Speech & Text Analytics for ROI

Reporting and Performance Views – a Refresher

Getting Started with Genesys AI Quality Management

Scripting in Genesys Cloud – Scripts in Action