Customer Success Webinars and Resources

Be sure you’re getting the most out of your Genesys Cloud subscription. Your Genesys Customer Success team can help. We offer free webinars and featured resources to introduce you to platform capabilities so you can deliver a next level customer experience.

Bookmark this link and check back often to see our monthly workshop topics.

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Check out our upcoming sessions:

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November 11th at 11:00 AM EST / 4:00 PM GMT

Beyond the Queue: Practical Ways to Use the Genesys Cloud Associate experience 

Many of the conversations that shape your customers’ experience happen outside the contact center, with field staff, branch and store teams, and specialists who aren’t on the phone all day. This session walks through practical scenarios showing how the Genesys Cloud Associate experience brings these employees onto the same platform as your contact center, what it takes to set up, and how hourly interacting licensing fits people who spend only part of their day with customers. You’ll leave knowing whether it suits your organization and what to take as next steps. 
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November 18th at 11:00 AM EST / 4:00 PM GMT

Your AI Is Ready – Is Your Contact Center Ready, too? – Meet the Genesys AI Expert Apps  

Go live with AI you can trust, without starting over. Every enterprise wants to scale AI, yet most hit the same three walls: knowledge locked away where AI cannot reach it, no proof it is safe to launch, and no visibility into performance once it is live. Join us to see how Genesys Cloud AI Expert Apps knock down each one, so you can build on the logic and integrations you have already invested in, give risk and compliance the proof they need, and keep your AI performing as intended. Follow the full path from your contact center’s very first AI conversation to a fully tested, fully monitored AI operation. 

Explore the Genesys Orchestrators™ program to learn, connect, and grow with personalized training, real-time support, and recognition — all in one place.

Benefit from:

  • Always-on support: 24/7 AI-powered solutions in the Orchestrator Portal.
  • Genesys experiences: Personalized content and suggestions based on your preferences.
  • Human + digital value: Enhanced digital assistance reinforced by human support, complemented by opportunities for peer collaboration and knowledge sharing.

Log into the Genesys Orchestrators™ to set up your account today and earn your first badge!

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If you’ve missed any of the live “How To” workshops, click the topic below to register to watch them on-demand.

“Do we need IT for that?” — Getting Started with Genesys Cloud Data Actions 

Unlocking Customer Context: Maximizing Genesys Cloud External Contacts for Personalized Experiences 

The Social Front Door: Transform Digital Channels into Orchestrated Experiences 

Optimizing Customer Connections with Predictive Routing 

Guides and Guardrails – Always in control with Genesys AI

Intelligent Automation with Genesys Cloud Virtual Agent

Results Tracking & Value Realization in Genesys Cloud 

Agentic Virtual Agents – Foundations and First Steps 

Knowledge Workbench vs. Knowledge Fabric: Choosing the Right Solution for Your CX Needs

Genesys Virtual Assistants 101: Which Solution is Right for You?

Your First Genesys Cloud NLU Bot – a Live Build Session

Speech & Text Analytics for ROI

Scripting in Genesys Cloud – Scripts in Action

Getting Started with Genesys AI Quality Management

Reimagining the Agent Experience: Agent Copilot, AI-Powered