Be sure you’re getting the most out of your Genesys Cloud subscription. Your Genesys Customer Success team can help. We offer free webinars and featured resources to introduce you to platform capabilities so you can deliver a next level customer experience.
Bookmark this link and check back often to see our monthly workshop topics.
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We hope to see you at the workshop! In the meantime, if we can help you with any other questions about Genesys or Genesys Cloud, please email us at CXspecialist@genesys.com and we’ll be in touch.
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February 11th at 11:00 EST / 3:00 GMT
Consider deploying contact center scripts on the agent workspace to simplify agent workflows and ensure service delivery of the highest quality. This session is a continuation from our previous Introduction to Scripting workshop and focuses on optimizing scripts. Script Actions allow for automation of operations both within Genesys Cloud and externally with other tools. Let’s explore how this capability can benefit your organization.
February 25th at 11:00 EST / 3:00 GMT
Digital User Tracking (DUT) enables Genesys Cloud to understand customer digital behavior in real time and serves as the foundation for enabling smarter digital experiences through Web Messaging, Journey Management, and Genesys Predictive Engagement. We will show how digital events are captured, customer context is built, and transformed into proactive actions and orchestrated journeys connecting digital channels with the agent experience to maximize the value of Genesys Cloud’s advanced capabilities.
