Be sure you’re getting the most out of your Genesys Cloud subscription. Your Genesys Customer Success team can help. We offer free webinars and featured resources to introduce you to platform capabilities so you can deliver a next level customer experience.
Bookmark this link and check back often to see our monthly workshop topics.
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We hope to see you at the workshop! In the meantime, if we can help you with any other questions about Genesys or Genesys Cloud, please email us at CXspecialist@genesys.com and we’ll be in touch.
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March 11th at 11:00 EST / 3:00 GMT
Whether you are using Genesys Cloud Quality Management today, a 3rd party, or a manual evaluation process, join this session to learn how Genesys Cloud AI levels up evaluator productivity by automating scoring for some or all of your evaluation questions before routing the evaluation form to evaluators to edit and add comments as appropriate.
You will hear how to get started using agent quality with AI at scale while allowing for human oversight, giving you a broader and more accurate view of performance with which to design and execute your agent training and retention initiatives to reduce the cost of agent turnover. The session will include a product demo, review customer use cases, approaches, and benefits. We will also provide insights into the future of Genesys Cloud Quality.
March 25th at 11:00 EST / 3:00 GMT
In this workshop, you’ll discover how Genesys Cloud’s native post call survey capabilities enable you to seamlessly gather customer feedback without the need for third-party integrations. As we go through this workshop, we’ll talk about the strategic value of post call surveys in your CX programs. We’ll talk about how surveys are configured and discuss how to turn feedback into actionable insights via reports & analytics and more.
