Be sure you’re getting the most out of your Genesys Cloud subscription. Your Genesys Customer Success team can help. We offer free webinars and featured resources to introduce you to platform capabilities so you can deliver a next level customer experience.
Bookmark this link and check back often to see our monthly workshop topics.
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Wait for an email confirmation from ON24 with a link to join the event. We will also send you reminders as the date/time approaches.
We hope to see you at the workshop! In the meantime, if we can help you with any other questions about Genesys or Genesys Cloud, please email us at CXspecialist@genesys.com and we’ll be in touch.
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June 17th at 11:00 EST / 3:00 GMT
Join us as we explore Genesys Cloud’s two knowledge management solutions—Knowledge Workbench V2 and Knowledge Fabric—to help you discover the right fit for your needs. You’ll learn when to use article-based knowledge versus AI-powered multi-source approaches, and walk away with discovery questions, implementation best practices, and the confidence to deliver modern knowledge-driven CX experiences.
June 24th at 11:00 EST / 3:00 GMT
Learn how to activate and configure Genesys Cloud Virtual Agent to deliver intelligent, AI-powered self-service experiences. This hands-on session includes a live demonstration of building a Knowledge-connected bot, real-world use cases with ROI metrics, and a step-by-step activation guide. Whether you’re new to Virtual Agent or ready to implement, you’ll leave with a better understanding of prerequisites and a clearer path forward.
