Be sure you’re getting the most out of your Genesys Cloud subscription. Your Genesys Customer Success team can help. We offer free webinars and featured resources to introduce you to platform capabilities so you can deliver a next level customer experience.
Bookmark this link and check back often to see our monthly workshop topics.
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We hope to see you at the workshop! In the meantime, if we can help you with any other questions about Genesys or Genesys Cloud, please email us at gCSMteam@genesys.com and we’ll be in touch.
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September 10th @11 EST / 3:00 GMT
As companies expand their channel offerings from just voice to various digital options, it becomes crucial to ensure that customers are directed to the most efficient channel to resolve their specific query. Every interaction is a representation of the customer experience with the brand, and customers do not want fragmented experiences across the different channels.
Implementing seamless channel transitions—from phone calls to WhatsApp, live chat to phone call, or integrating inbound and outbound emails with other touchpoints—allows us to optimize resources and significantly increase efficiency.
In this workshop, we’ll explore how to optimize the customer experience by suggesting more efficient channels from the initial self-service (bot or IVR) or by making intelligent transitions during the conversation itself.
September 24th @11 EST / 3:00 GMT
Genesys AI Experience Tokens are a flexible and scalable way to consume Genesys Cloud AI and digital services. Join us as we talk about how to integrate advanced artificial intelligence (AI) and automation capabilities into your contact center operations and understand how tokenization simplifies AI deployment and cuts costs for your organization.
October 1st @11 EST / 3:00 GMT
Genesys Orchestrators™ will bring together education, community, resources, support, and advocacy for Genesys Cloud. See how to leverage Orchestrators to access everything you need from a convenient central place!
Join this session to learn how Genesys Orchestrators:
Coming soon, Genesys Orchestrators™ will bring together education, community, resources, support, and advocacy for Genesys Cloud. Everything you need in a central place to succeed!
Become an Orchestrator to:
