Customer Success “How To” Workshops

Be sure you’re getting the most out of your Genesys Cloud subscription. Your Genesys Customer Success team can help. We offer free hands-on workshops that introduce you to platform capabilities so you can optimize your contact center operations and deliver a great customer experience.

Thank you for registering!

Wait for an email confirmation from ON24 with a link to join the event. We will also send you reminders as the date/time approaches.

We hope to see you at the workshop! In the meantime, if we can help you with any other questions about Genesys or Genesys Cloud, please email us at gCSMteam@genesys.com and we’ll be in touch.

See you soon!

Check out our upcoming sessions:

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June 12, 2024 11:00 AM EST

AI Voicebots on Genesys Cloud

Simplify and personalize the self-service engagement you offer through your IVR. See how the Genesys Cloud™ platform leverages AI-powered voicebots to make IVRs smarter. And you can streamline self-service interactions and enhance the overall customer experience.

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June 26, 11:00 AM EST

Callback Capabilities on Genesys Cloud

Sometimes a customer just wants to speak with a live person who can help solve their problem. Having the option to request a callback can reduce customer effort and improve the overall experience. With callback capabilities in the Genesys Cloud™ platform you can give customers the experiences they want.

Bookmark this link and check back often to see our monthly workshop topics.

And access the Genesys Cloud Community for takeaways from workshops, discussion threads, additional support and other resources.

If you’ve missed any of the live workshops, register now to watch them on-demand and check out these past sessions: