Be sure you’re getting the most out of your Genesys Cloud subscription. Your Genesys Customer Success team can help. We offer free webinars and featured resources to introduce you to platform capabilities so you can deliver a next level customer experience.
Bookmark this link and check back often to see our monthly workshop topics.
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Wait for an email confirmation from ON24 with a link to join the event. We will also send you reminders as the date/time approaches.
We hope to see you at the workshop! In the meantime, if we can help you with any other questions about Genesys or Genesys Cloud, please email us at CXspecialist@genesys.com and we’ll be in touch.
See you soon!
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November 5th @11 EST / 3:00 GMT
Discover how Genesys Cloud empowers organizations to easily manage the way their customers are routed to the right resources. Rule-based Decisions allow for a no-code, enterprise-governed decisioning layer that enhances your current routing setup — ensuring every customer gets connected to the right destination in real time. See how business teams can now take ownership of routing logic and learn what routing strategies are available in order to adapt to any situation quickly and maximize orchestration efficiency.
November 19th @11 EST / 3:00 GMT
Amid all the unexpected changes and issues that can arise over the busy holiday season, learn how to offer customers and even employees the best possible experience. From setting correct expectations and business hours, to enabling self-service capabilities like bots for users and copilot for agents, come see how the holiday season doesn’t have to come with additional stress for your contact center!
