Be sure you’re getting the most out of your Genesys Cloud subscription. Your Genesys Customer Success team can help. We offer free webinars and featured resources to introduce you to platform capabilities so you can deliver a next level customer experience.
Bookmark this link and check back often to see our monthly workshop topics.
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Wait for an email confirmation from ON24 with a link to join the event. We will also send you reminders as the date/time approaches.
We hope to see you at the workshop! In the meantime, if we can help you with any other questions about Genesys or Genesys Cloud, please email us at gCSMteam@genesys.com and we’ll be in touch.
See you soon!
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June 11th @11 EST / 3:00 GMT
Whether you’re building up information for a self-service bot/virtual agent, or trying to train and empower agents with the right information at the right time, Knowledge in Genesys Cloud can make a huge impact in how quickly bots and agents can get started, and how they can become. By harnessing the power and efficiency of the Knowledge Workbench to build a rich knowledge base, agents and administrators save time creating new content and responses so they can focus on more productive tasks.
June 25th @11 EST / 3:00 GMT
Agent Co-Pilot is Genesys’ next-generation AI-powered assistant designed to improve agent performance and customer interactions by leveraging features such as Real-time Assistance, Knowledge Management capabilities, Automated Optimization & Omnichannel Support.
Get familiar with the first steps in starting your journey with Genesys Agent Co-Pilot and explore advanced features such as Answer highlight functionality, Next best action recommendations & Intelligent wrap-up code prediction – and ultimately enhance customer interactions while improving operational efficiency through AI-powered assistance and automation.
Register for Xperience, Genesys’ flagship user conference in Nashville, Tennessee September 8-10
Access the Genesys Cloud Community for discussion threads, additional support and other resources.
If you’ve missed any of the live “How To” workshops, click the topic below to register to watch them on-demand.
