5/5 Genesys Cloud – Industry demo Q&A series:

Genesys Cloud: Simplicity in Manufacturing

On-Demand Webinar

Transforming CX in Manufacturing

Contact centres are continuously facing the challenges of new disruptive competitors, ever-increasing customer expectations, disruptive technology, and the drive towards sustainability. Your contact centre is your brand’s direct line to customers, if the customer journey is a disjointed experience it’s time for change.

Join this live 20min Q&A demo to see how organisations can:

Manage omnichannel interactions
Map the customer journey
Use artificial intelligence to drive personalisation
Simplify the life of an agent and a supervisor
Applying quality management

More virtual events in the Genesys Cloud – Industry demo series

1 December: Genesys Cloud: Simplicity in Banking – learn more

2 February: Genesys Cloud: Simplicity in Insurance – learn more

16 February: Genesys Cloud: Simplicity in Government – learn more

9 March: Genesys Cloud: Simplicity in Retail – learn more

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Meet the Speaker

Brett Dal Santo
Senior Solution Consultant
Genesys

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.